Susan Kitchens Email and Phone Number

oversee daily operation of company

Utilized various multi-media outlets including social media to list and market properties for sale and/or rent. Entered listings into the MLS and maintained MLS listings during active listing period. Met with listing client / property owners to obtain all essential information including the staging of the property, taking pictures/video for marketing, measuring for room dimension, noting all features of property and gathering necessary documents to list and market property.Provided constant communication to listing client during listing period by utilizing marketing reports through various websites, email weekly feedback reports, or maintain contact by phone. Managed part-time virtual assistants and coordinated duties of Runner as it applied to listing department needs. Order Home Warranties through Old Republic and First American Home Warranty. Created Flyers/Newsletters and posted on social websites and Craig’s list. Provided support to all team members. Assisted Listing Specialist with CMA’s and anything else that may be needed to be successful. As Property Manager: Maintained personal properties of Brokers Rebekah and Gene Rivers. Created and maintained rental property spreadsheet for monthly reporting to property owner. Advertised property for rent on various websites and MLS. Qualified and processed rental applications of potential tenants. Executed and maintained renewal of lease agreement with tenant and owners. Received, posted and deposited rental monies receivedScheduled and organized repairs to rental properties with subcontractors, vendors and warranty companies. Inspected properties for readiness and final walk through at move out. Prepared and processed 3 day notices if necessary. Addressed all concerns for maintenance and or leasing terms directly with tenants/occupants and owner

Directed and coordinated the activities of staff, Inspected grounds, facilities, and equipment, · Resolved customer or public complaints, · Selected tenants for rental properties and maintained no less than 99% occupancy rate, · Maintained account records (rent rolls, property maintenance reports, prepared three day notices and eviction complaints),· Developed advertising strategy, Negotiated business contracts,· Purchased property management supplies and Scheduled facility or property maintenance· All other duties as needed

Trained and Supervised Customer Service Specialists in Company Policies and Procedures for handling customer concerns, leads, cancellations and scheduling of services including WDO’s· Produced and balanced daily/weekly and month end branch-operating reports - including daily deposit reports.· Processed daily bank deposit. · Monitored and maintained sales lead log on daily basis.· Set up new customer accounts and or programs using Service Pro Program. Posted payment transactions against account records, processed discounts, bad debts, allowances, etc., using Service Pro Program.· Processed branch account payable vouchers and reimbursements weekly. · Assisted in interviewing and testing of employment applicants. Processed new hire packages to home office. · Processed payroll according to company policies and procedures - includes calculating commission pay and monitoring attendance records of branch employees · Processed month end closing documents as required by company policies and procedures.· Other duties as assigned.

Managed department for processing of sale proposals submitted from any of seven (7) branch offices for financing/contract packages. This required detailed checking of sales pricing w/ proposed options against standard plan specifications for accuracy and approval. Assisted customers on sales procedures, construction plans, specifications (including color selections), warranty services and disputes as necessary. Researched properties for building approval. Processed and approved change orders. Reconciled job cost during construction and approved final job cost figures at completion of construction. Used Timberline accounting system. · · Monitored contractor's license renewals. · Processed soil/compaction testing orders for job sites· Worked directly with surveyors on land boundary surveys, elevation certificates and flood certificates.· Worked directly with financing dept to provide necessary documents for loan approval and lenders on draw schedule terms/requirements per contract. · Dealt with closing agents/attorneys on closing procedures. · Processed invoices to accounting department for payment.Maintained and distributed company Excel reports on daily / weekly basis. · Tracked all contracts to construction loan closings on daily basis. · Tracked all building contracts to final completion closing. · Attended bi-weekly meetings to report department status on pending jobs.· Wrote correspondence to buyers, attorneys, homeowner associations, realtors, and government officials as necessary. · Corresponded with attorneys on legal matters.· Assisted in Marketing by distributing forms, letters, and publications as needed to boost sales. · Participated and attended in Home Shows, Fairs and Seminars of building interest. Trained and supervised Administrative Field Staff. · Assisted Vice Presidents and President of company as needed.

Performed basic administrative duties as required by policies and procedures of Jim Walter Homes Corporate office. Processed sales contracts. Worked directly with branch manager and construction manager to permit and build homes in timely and efficient manner. Trained new personnel and traveled periodically to other offices to reorganize offices in regional area as requested by Regional managers.

Answered switchboard. Processed mail. Assisted brokers with mail outs. Looked up account information for clients in files and on computer. Processed stock sale orders. Check and change stock quote trading board for CD percentages on daily basis.· In February 1987 local office was being shut down by main corporate office. All employees were asked to leave.

Processed and followed print orders throughout production process Handled scheduling of jobs through production process. Monitored quality control.

Processed billing for payments received. Represented and sold Cherokee Wood Burning Stoves, Participated in tv commercial for wood burning stove sale.