Supervise, lead and motivate Materials Customer Service Team for Domestic and Export Sales. Support Outside Sales Team. Implement new systems to improve customer relations and satisfaction. Implement pricing guidelines and policies. Make sure department is meeting ISO and Government regulations.Establish work flow, processes, and expectations for the daily activity of the department. Provide clear direction and measure performance of the team. Resolve internal staff conflicts, counsel… Show more Supervise, lead and motivate Materials Customer Service Team for Domestic and Export Sales. Support Outside Sales Team. Implement new systems to improve customer relations and satisfaction. Implement pricing guidelines and policies. Make sure department is meeting ISO and Government regulations.Establish work flow, processes, and expectations for the daily activity of the department. Provide clear direction and measure performance of the team. Resolve internal staff conflicts, counsel and discipline, as required. Manage, identify and work with appropriate personnel to resolve issues with the MAS computer system. Identify ways to make the computer system help us work more efficiently. Work with Business Unit Manager and other department managers to make the best use of the system in reporting.Work with customers to make sure we are meeting their needs. Set up departmental and internal systems for ecommerce with those customers that demand the service. Establish cross training so that the service is constant.Function as the conduit between my department and the manufacturing plant personnel on issues affecting the work flow and procedures to be implemented.Provide support to the Ouside Sales Group. Assist them with data gathering, as well as keep them informed of customer activity. Train Inside Sales Representatives in this assistance, as well. Show less

Set up separate computer system for this division of the company. Responsible for all the financials, sales, orders, marketing, picking, packing and shipping orders.

Set up new Customer Service Center in Fresno, CA

Responsible to the Vice President General Manager for functions including preparation of financial and operations reports, contract review, initiation of all project starts, customer correspodence, cost analysis, preparation of annual capital expenditures budget, job billing, cash flow management, review of equipment schedules, purchase order processing and all facets of personnel management to include recruitment, training, supervision, and evaluation.

Office Manager responsible for payroll, accounts payable and receivable, secretarial duties, filing, and all administrative support functions. Part time job.