Susan Lanier Email and Phone Number

• Accounts Receivable: Spearheaded client collections and improved A/R aging from 26% to 3%, through meticulous report generation and proactive client engagement.• Purchasing: Streamlined office supply procurement, achieving significant cost reduction. Enhanced asset management and bolstered vendor relations through strategic support and coordination.• Client Prospecting: Revitalized prospect engagement by setting up innovative prospect drives, increasing proposal creation and modification efficiency.• Client Management: Fostered client relations by establishing streamlined application and drive setups. Efficiently managed project and task setups, leading to improvement in project delivery time.• Change Orders & Reporting: Masterfully handled change order creation and processing, which led to improvement in client satisfaction. Produced critical reports, enhancing project tracking and transparency.• Team Coordination: Coordinated courier services and managed government documentation filings. Responded to agency and site notices with an increase in response efficiency. Provided essential notary services, ensuring legal compliance and expediency.• Telecommunications Management: Managed inbound calls with a focus on enhancing customer service quality. Maintained and supported the phone system, achieving improved reliability.• Site Management: Oversaw site maintenance and support, leading to an improvement in operational efficiency.• Financial Reporting: Pioneered advanced methods in reporting on Accounts Receivable (A/R) aging and client metrics, leading to a 3% enhancement in the accuracy and efficiency of financial tracking, thereby facilitating more informed decision-making.

• Benefits Management: Improved employee satisfaction by conducting benefit assessments and implementing new programs. Streamlined benefit enrollment and managed employee changes efficiently.• Payroll Administration: Oversaw PTO and timesheet approvals, contributing to enhancing payroll accuracy and employee satisfaction. Generated insightful HR reports aiding strategic decision-making.• Administrative Oversight: Orchestrated application, drive, and vendor setups, enhancing office operational efficiency. Managed workstation, equipment, and network setups, ensuring a reduction in downtime.• Employee Relations: Facilitated support to employees and management, improving overall workplace morale and efficiency.• Recruitment Coordination: Innovatively managed and tracked career postings across platforms, leading to a faster hiring process. Acted as a key liaison for candidates, enhancing the recruitment experience.• Accounts Payable Management: Processed payments to vendors and consultants, optimizing payment cycles and maintaining accuracy.• Accounts Receivable Oversight: Administered client invoices, payment processing, and collections, leading to an improved cash flow. Generated detailed financial reports, enhancing financial transparency.• Purchasing and Asset Management: Revamped office supply procurement and asset management, resulting in a cost reduction and improved vendor relationships.• Prospect and Client Management: Grew the client engagement by leading prospect-driven setups and proposal creation. Improved project turnaround time by streamlining client application processes and project setups.• Change Order and Report Generation: Efficiently processed change orders and generated reports, enhancing client satisfaction and project management effectiveness.

• Sales Proposal Assistance: Played a pivotal role in preparing sales proposals, contributing to an increase in proposal acceptance rates and revenue generation.• Sales/Marketing Team Support: Provided comprehensive support to the Sales/Marketing Team, boosting the North American market presence and achieving improvement in client engagement.• SharePoint Administration: Efficiently managed SharePoint administrative tasks, enhancing team collaboration and information sharing.• Customer Support and Services: Delivered exceptional customer service, resulting in an improvement in customer satisfaction ratings and service quality.• Business Administration: Performed a variety of general business administration tasks, streamlining processes and increasing overall operational efficiency.• Accounts Receivable and Payable Processing: Managed and processed Account Receivables and Payables, ensuring an increase in financial accuracy and efficiency.• Shipping and Receiving Coordination: Oversaw and coordinated shipping and receiving efforts, optimizing logistics operations and contributing to reduction in turnaround times.

Supported the sales growth of the US office by communicating directly with customers (end users or resellers) to provide quotes and tenders, process orders, advise on deliveries, monitor Customer credit levels and commission accounts, fully maintain administration records, assist with warranties and repair claims. Managed customer expectations with the Regional Sales Managers (RSM) and provided communication with the Adelaide, Australia office on product availability, new products, price pages, marketing, freight, export control, payments, customer accounts and company's general terms and conditions.Key Results: · Began with company as a Inside Sales Coordinator and was promoted; · Provided onsite sales support at the United Kingdom office during the temporary absence of workforce Developed training documentation for position and provided onsite training for remote office personnel

Answered and processed incoming/outgoing Service Center calls. Arranged and handled customer automotive specialty orders while ensuring that services and products were delivered, installed and processed as agreed upon within the scope of work, on-time and within the customer's expectations. Measured customer satisfaction through periodic review of Customer Sales Orders and conducting scheduled focus groups to measure the successes. Performed administrative support tasks to include, but limited to: Processing of account receivables and payables, general organization and filing, report creation and submissions and processing of company letters, memorandums and other correspondence. Key Results: · Handled 12-line telephone console with a zero error rate · Effectively processed over 800 requests for automotive services · Received Employee of the Month reward for 9/2004 & 2/2005

Maintained WorldCom's internet backbone and network capacity through Telco and customer returns, disconnects and general system maintenance. Enhanced network availability and speed by processing switch and hub changes that where requested through customer (Internal/External) requests. Tracked and managed maintenance projects to ensure that tasks and results met and exceeded customer expectations within budget and timelines. Provided regularly scheduled status reports to various internal/external teams updating the organizations on the system and network changes. Key Results: · Successfully tracked and managed network system and technologies · Trained provisionary on maintenance policies and procedures

Assisted in the transportation of children within the City of Manassas Park bus system. Helped with the loading and unloading of physically challenged children into the vehicle and ensured that all children on the bus were safety transported to and from school. Key Results: · Assisted physically challenged children into and out of city busses · Ensured vehicle passengers were safely transported to and from school

Managed the process for delivery trunk voice applications for New Cities to include E911, Operator Services, Directory Assistance, Long Distance and INTER/INTRAlata. Responsible for the data integrity of the Order Milestone Measurement (OMM) database and that order completion objectives, established by the Management Team, were met and exceeded. Provided input to issues surrounding LEC/CAP Capacity Constraints while overseeing the coordination of all service changes. Delivered regular status reports to the Winstar management team on the progress of network service changes. Key Results: · Effectively managed service requests for trunk voice applications · Processed Letters of Authorization (LOA) and Circuit Facility Assignments (CFA) · Assisted team with first and second level customer escalations

Managed new and existing customer requests for local, long distance and 800 Telco services. Processed service changes to include, but was not limited to: Opening service orders to move, add, change and/or delete lines while providing technical assistance for SMS 800 database. Ensured on time delivery of service requests and verified the success of network changes. Key Results: · Successfully processed local, long distance and 800 service requests