Susan Larison Email and Phone Number

Teamleader for Insurance claims representatives.* Managed the local branch office.* Reviewed reps work in progress for accuracy, per corporates standard operating procedures, provided directions for compliance and resolution, assisted on claims where needed. Approved authority and denials on claims. *Handled complaint calls and brought issues to resolution. Managed and trained reps in Southern Region on "Customer Service". Diagnosed data for customer service and reported results to regional manager along with recommendations for improvements.

Claims investigations for business and personal auto claims, property damage, homeowners claims, commercial claims, and injury claims.