Responsible for coordinating the successful onboarding of incoming mortgage loans through analyzing and interpreting seller data from various systems. Produce mapping logic and tables to effectively and accurately produce templates while working with developers to properly support the expectations.Key Contributions:• Integrated the Insurance Subject Matter Experts with the Acquisitions team to provide analysis of business processes and activities that result in efficiency, quality and effectiveness while eliminating risk for the company• Convert, Translate and map data received in multiple formats into applicable systems• Served as a liaison between IT and the business units to smooth communication• Documented the results of each testing and provided a resolution for any discrepancies;

Facilitate management with audit preparation while continuing to maintain accurate and successful onboarding of loans within deadline. Review peer’s acquisition boarding files to ensure completeness and compliance with Real Estate Settlement Procedures Act (RESPA) and Consumer Financial Protection Bureau (CFPB) standards.Key Contributions:• Improved department procedures with management to ensure RESPA and CFPB regulations are met• Motivate peers to maintain an audit ready stance• Revamped Bulk Welcome Letter Process• Department’s Subject Matter Expert

Recruited as a fourth member to the acquisitions team to support company’s growing incoming loan population. Coordinate successful acquisitions with various investors through ELI (electronic loan interface) with a seamless transition. Effectively analyze data to determine various information about incoming loans followed with the responsibility of accurately reconciling all acquisition related balances. Key Contributions:• Accomplished boarding 78 acquisitions containing 23,374 loans• Composed management reports to various departments reflecting incoming data• Precisely follow Federal Deposit Insurance Corporation (FDIC) and Government-Sponsored Enterprise (GSE) loan regulations; in addition to private investor regulations

Hired to contribute excellent customer service pursuant to Seneca Mortgage Servicing Policy and Procedures due to the steady growth of the company. Work with various departments throughout the company to thoroughly research each customer inquiry and respond accordingly.Key Contributions:• Develop new tasks to optimize department responses for better customer assistance• Train new hires on departmental procedures• Review team members letters for accuracy and thoroughness prior to mailing