Susan Lee is a Senior Digital Product Manager at Verisk. Colleagues describe her as "I worked with Susan for a little over 2 years at Blackboard Insurance. Susan came into the role without insurance experience but hit the ground running and asked all the right questions. It was clear that she was quickly gaining an understanding of the ins and outs of insurance, but most importantly she was able to craft stories that clearly detailed expected user experiences and technical requirements. Susan was a key contributor to the development of the Slate Underwriting UI, crafting an efficient and effective user interface that presented users with a simple view of complex underwriting accounts. She was constantly seeking to improve the system and facilitated user engagement and input. She was a direct conduit between the underwriting and engineering teams and managed the process to great success. She would be a valuable addition to any team.", "I initially worked with Susan on different teams as I was a stakeholder/SME on the Underwriting Operations team and she was the Product Manager for our Underwriting Platform. Out of all the people I've worked with in our company, Susan is hands-down one of the best team-mates you could ask for. She is very friendly, intellectually curious, humble and just fun to be around. Her smile and cheerful spirit is contagious and makes working with her such a pleasure. Our company's main goal to stand-up our technology product was aggressive to say the least. Susan outperformed on all of them quickly becoming the "de-facto" Product Manager on our User Interface. If I had any questions from a "Product" perspective, she was the person to seek out. She handles user feedback meetings with absolute grace. There's something to be said about someone who actively listens and responds to stakeholders in a way where their feedback (and in some cases frustration) is not only heard but addressed in a way that is both thoughtful to the Product vision and Market needs. More recently, I transitioned over to the Product team where I had the privilege of reporting to Susan. I feel that I've learned more about what working in Product Management really means from Susan then a professional paid course I took back in 2019. She is truly a great leader, mentor and friend!", and "I worked with Susan on the launch of a new software product, as a member of the engineering team, and for almost ten months got to observe her juggling a host of conflicting demands, requirements, and personalities without dropping anything. Ours was a detailed and demanding project, with significant technical challenges and an ever-shifting group of engineers working on it, and we could not have asked for a better collaborator, guide, interpreter, critic, and cheerleader than we had in Susan. Day in, day out, she was able to quickly and accurately gather information, translate between engineering and everyone else, and sort out what *must* get done from what’s best to do *right now*, while keeping standards high—and always while being frank yet kind. She's a star!"