• Working as part of a team of analysts supporting and troubleshooting: Windows XP OS Windows 7 Microsoft Office 2003 and 2010 suites Big Hand digital dictation Interwoven/Filesite file management software DTE time recording• Printer support• Active Directory, including creation and support of user logon accounts.• Setting-up of videoconferencing equipment and presentations• Supporting Avaya telephone system and Blackberry handheld devices• Assisted with the roll-out of new Windows • Deployment of PC and telephone hardware• Logging of all calls using Microsoft Service Manager Console

• Providing IT technical support at all sites within the Trust, ensuring that all Trust IT equipment is fit for purpose and operating correctly.• Analysing and successfully resolving problems reported as IT Support calls (eg fixing faulty PCs and printers, checking network connections etc).• Performing installations, configurations, relocations and decommissioning of computer hardware, software and peripherals, ensuring all appropriate documentation is completed. • Recording progress of all IT support calls on the IT Service Desk system accurately and regularly.• Escalating any irresolvable problems to more senior IT staff providing clear information on the nature of the problem and the solutions so far attempted.• Promotion of good practice in the use of IT hardware and software and security measures.• Providing advice and demonstrating use of software and hardware to end users.• Creation and support of user logons, network and e-mail accounts.• Carrying out server support and network support as instructed or under the supervision of Technical Services team members.• Assisting in the testing of new PC images and provide feedback to the Technical Services Team.• Ensuring server backup tapes are changed, that the backups are successfully completed and any problems are reported to the Technical Services Team.• Liaising with external IT systems and software suppliers to assist with problem resolution.

• Supporting and troubleshooting Windows XP OS, Microsoft Office products, Winscribe Digital Dictation, Docs Open file management software, and other applications.• Assisted with creation and roll-out of new Windows XP desktop image to desktops and laptops.• Assisted in implementing new standard document templates, toolbars and VBA macros in Word 2003.• Deployment of hardware and software.• Printer support• Setting-up of videoconferencing equipment and presentations• Supporting telephone systems and Blackberry handheld devices

Working as part of a team of analysts supporting and troubleshooting Windows XP OS, Microsoft Office products, Big Hand digital dictation, Hummingbird DM5 file management software, and other applications for over 4,000 users. Support was offered mainly over the telephone, but also by e-mail. Logging of incidents using Magic incident management software.

• Project administration and co-ordination work on NHS Choose and Book project, liaising with GP practices and other NHS staff to co-ordinate kit installations, system testing and training schedules etc. • Led a team of audit officers visiting community sites and GP practices throughout the South Birmingham locality to collect and record data on PC hardware at those sites with a view to determining hardware requirements for the implementation of new software systems.• Creation and maintenance of MS Access database of audit data.

Conveyancing Executive within the firm’s Property Department. Responsible for own caseload of files and for supervision of two more junior fee earners. Left to concentrate on Open University studies in Information Technology and Computing.

Worked as a Secretary within the Property and Litigation Departments of Firm. Subsequently became PA to the Senior Partner. In addition to administrative duties, between 1996 and 2001, I was involved in supporting and troubleshooting Windows 2000 OS, Corel WordPerfect, MS Word and MS Outlook. Escalating issues to the firm’s IT Manager where appropriate. Subsequently passed the Institute of Legal Executives Part I and II examinations and became a Legal Assistant within the firm’s Social Housing Department from January 2001, where I was repsonsible for my own caseload of files.