Susan Lehto

Susan Lehto Email and Phone Number

Property Manager @ Anchor Leasing & Properties
Washington, DC, US
Susan Lehto's Location
Washington DC-Baltimore Area, United States
Susan Lehto's Contact Details

Susan Lehto personal email

n/a

Susan Lehto phone numbers

About Susan Lehto

Experienced and enthusiastic User Experience Designer, Researcher, and Usability Engineer with considerable experience in e-commerce sites, web-based applications such as software, dashboards, search engines, and mobile applications. A strong attention to detail with good analytical skills for creating wireframes, documentation, interaction/task maps, and low-fidelity prototypes, which lead to highly usable and engaging user interfaces. Thrives in most environments but especially in collaborative, creative situations where there is an opportunity to effectively bridge the gap between business and development needs.

Susan Lehto's Current Company Details
Anchor Leasing & Properties

Anchor Leasing & Properties

View
Property Manager
Washington, DC, US
Website:
informedxp.com
Employees:
17
Susan Lehto Work Experience Details
  • Anchor Leasing & Properties
    Property Manager
    Anchor Leasing & Properties
    Washington, Dc, Us
  • Informed Xp
    Senior Ux Designer
    Informed Xp May 2018 - Present
    Reston, Va
    View
  • Eightshapes, Llc
    Consultant Ux Designer & Human Factors Engineer
    Eightshapes, Llc May 2017 - Sep 2017
    Designed a NetApp Dashboard that combines two areas of an existing data analysis toolset supporting companies and suppliers ranging in site-size from small to very large.Participated in contextual inquiry research, results analysis, and presentation of results to the internal NetApp product owners. Recommended and then carried out the appropriate UI adjustments based on the research analysis.Designed an updated experience for NetApp’s Customer Stories and Events. Conducted competitive analyses, stakeholder interviews, and presented recommendations to stakeholders. Continued collaboration with project manager and stakeholders to adjust my recommendations to satisfy timeline, budget, and shifting requirements.
    View
  • Sprint Nextel
    Human Factors Engineer Iii
    Sprint Nextel Sep 2005 - Dec 2015
    Northern Virginia
    Redesigned and maintained the user interface and overall user experience for the sprint.com online store. This included collaborating with the mobile app designer to maintain consistency and functionality between the disparate interfaces.Updated and maintained the online account section, including mobile access, to allow for more self-service options, thereby reducing load on call centers and in-store technical visits. The biggest of these was the ESN swap process, which was normally a high call-to-care driver but we were able to automate 80% of the swaps.Created a new interface for business customers (some with as many as 10,000 subscribers) to manage many of the features of their subscriber’s phones and accounts individually or in bulk.Redesigned the sprint.com header/footer navigation structures reducing the number of footer links by 75% so that we could more effectively direct customers to the information they needed. Created an style-guide with rules for easy maintenance and updates. Collaborated with the research team to request research, determine what aspects to test, and then to assess the results so that new UI could be created or updated to improve the customer experience.
    View
  • Aol
    Usability Engineer
    Aol 2002 - 2004
    Northern Virginia
    Created and maintained all wireframes for every aspect of AOL Search, a product with 20 million unique page views daily. Worked with Google representatives to incorporate their search results into AOL search results in a way that allowed the customers to get to curated and free-range results with confidence, speed and accuracy. This resulted in a cohesive user experience with seamless integration into the overall AOL product resulting in $260+ million in yearly revenues from the Search product.Assessed and created interaction maps of product and user behaviors allowing the development team to quickly create and update products that maintained an outstanding user experience.Managed usability requests for the Search products including developing preliminary test plans and evaluating usability test results for features that could be incorporated into the product.
    View
  • Millennium Information Systems
    Analyst
    Millennium Information Systems Jan 2002 - Jul 2002
    Small government contractor providing support for FAA, NHTSA, and Homeland SecurityParticipated in product planning, internal specification tracking, and overall compliance with OMB e-gov initiatives for the FAA Air Transportation Oversight System (ATOS). I also monitored the online requirements gathering process used for the ATOS project.Aided the National Highway Traffic Safety Administration (NHTSA) in compliance with the OMB E-gov initiatives, which included managing e-gov IT and Government Paper Eradication Act (GPEA) compliance.
  • Opion, Inc.
    Human Factors Engineer
    Opion, Inc. Jan 2001 - Sep 2001
    Internet startup, which has since closed, which look at connections and indicators of trends in online discussion groups and message boards. We had several clients in the Financial and Movie industry.Led the team responsible for usability and cognitive process structures for all of Opion’s products. Successfully worked to integrate the User Centered Design (UCD) process into the existing product development cycle.Participated in an R&D team that created a process and a business process patent application, which predicted market movements (stock markets) and consumer demand trends (movie studio marketing) using emerging discussion topics, and ideation, which was the basis for all of Opion’s products.
  • The Dot Com Group
    Human Factors Engineer
    The Dot Com Group Sep 1999 - Dec 2000
    Reston, Va
    Internet startup, which focused on classifying e-commerce buying behavior in order to recommend pages or products.Played an integral role in the product planning, UI creation, and usability of DUET™ an e-commerce appliance and software suite designed to allow web site owners to monitor and cater to their customers’ behavior online.Conducted numerous heuristic evaluations of client web sites including OptionWealth, an online stock option toolkit and community; OurBeginning, an online stationary and card retailer needing a complete redesign in preparation for large-scale advertising during the 2000 Super Bowl broadcast; and E-centives, an online coupon and incentives web site.Designed and conducted several research studies into e-commerce purchasing and browsing behaviors. Study size ranged from pilot studies of 20 users to large-scale studies involving 100+ users. Research designs included scenarios, directed and free form tasks, verbal protocols, interviews, and observation.
  • American Management Systems
    Usability Engineer (Internship)
    American Management Systems Sep 1998 - May 1999
    Fairfax, Va
    Center for Advanced technologiesPart of a four-person team charged with the evaluation of the usability of three e-mail programs for the US Postal Service. Helped to devise the method of evaluation, adapted a questionnaire, participated in the on-site data collection, and helped to write the paper for presentation. The application adopted supported the e-mail and calendar needs of over 120,000 USPS employees nation wide.Undertook a usability assessment of biometric devices such as fingerprint scanners, voice and face recognition software, and touch-screen computer access.

Susan Lehto Skills

Human Factors Mobile Devices Heuristic Evaluation User Experience Mobile Applications Usability Testing E Commerce User Centered Design Information Architecture Usability Engineering User Interface Design Requirements Analysis Mobile Design User Interface Interaction Design Experience Design User Experience Design Persona Agile Methodologies Task Analysis Scrum User Research Human Computer Interaction Usability Usability Design Human Computer Interaction Heuristic Analysis Iterative Design Mobile Agile Customer Experience Information Design Contextual Inquiry Visio Paper Prototyping Sketch Adobe Creative Suite Responsive Web Design Prototyping Low Fidelity Prototyping Invision

Susan Lehto Education Details

Frequently Asked Questions about Susan Lehto

What company does Susan Lehto work for?

Susan Lehto works for Anchor Leasing & Properties

What is Susan Lehto's role at the current company?

Susan Lehto's current role is Property Manager.

What is Susan Lehto's email address?

Susan Lehto's email address is ka****@****zon.net

What is Susan Lehto's direct phone number?

Susan Lehto's direct phone number is +170392*****

What schools did Susan Lehto attend?

Susan Lehto attended George Mason University, University Of Mary Washington.

What skills is Susan Lehto known for?

Susan Lehto has skills like Human Factors, Mobile Devices, Heuristic Evaluation, User Experience, Mobile Applications, Usability Testing, E Commerce, User Centered Design, Information Architecture, Usability Engineering, User Interface Design, Requirements Analysis.

Who are Susan Lehto's colleagues?

Susan Lehto's colleagues are Chris Williams, H. Kate Rears (Burgman), Zachary King, Pmp, Pmi-Acp, Csm.

Not the Susan Lehto you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.