Susan Loo Email & Phone Number

Singapore

Singapore

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Singapore

Singapore

Manage sales and account management functions of assigned Global and National accounts for managed print solutions and Enterprise Content ManagementStrategic account analysis and prospecting, liaison with cross functional and regional teams to develop solutions and to address business opportunities, from pre-sales contact to proposal development and negotiation, thereby effectively manage internal and external stakeholders' expectations and objectives and to successfully close the… Show more Manage sales and account management functions of assigned Global and National accounts for managed print solutions and Enterprise Content ManagementStrategic account analysis and prospecting, liaison with cross functional and regional teams to develop solutions and to address business opportunities, from pre-sales contact to proposal development and negotiation, thereby effectively manage internal and external stakeholders' expectations and objectives and to successfully close the dealEffective engagement with customers through understanding the document life cycle within the business environment, relationship building, so as to renew their confidence for new and repeat businessAccomplishmentsAchieved >80% of Sales Targets for FY19 and FY20 Show less

Perform sales, business development and customer service functions for retail and wholesale operations, such as business relationship building through network and events, initiate, plan and implement sales and marketing strategies with the objective of growing revenue, preparation of product literature, staff recruitment, coaching and mentorship within the business development department of a medium sized wholesale business Manage and grow portfolio of customers; build, maintain and… Show more Perform sales, business development and customer service functions for retail and wholesale operations, such as business relationship building through network and events, initiate, plan and implement sales and marketing strategies with the objective of growing revenue, preparation of product literature, staff recruitment, coaching and mentorship within the business development department of a medium sized wholesale business Manage and grow portfolio of customers; build, maintain and grow business rapport with trade partners ensuring regular purchase orders; keepingup to date industry trends and advising them as changes arisePreparation of comprehensive product literature and presentation at customers’ premises to maximise customer experience in product selectionEnhance engagement with customer’s staffs through regular visits to customers’ premises and retail outlets to understand their needs and educate and sharewith staffs on new product informationLead and manage a team of 4 Sales and Operations Specialists, Proactively gathered and worked on customers’ feedback and collaborate with team on continual sales and work processes improvements, ensuring smooth delivery of goods within tight deadline, thereby increasing return customers and close ratio Show less

Singapore

Managed day-to-day operations for retail, front and back end customer service support for mobile phones and accessoriesAttended to issues on the floor and cases escalated from HQ, demonstrated high level of attention to customers’ feedback and took prompt corrective actions to reduce customer dissonanceExcellent listening and investigative skills to tackle complex cases, mediate amicably to successfully resolve customers’ post purchase concernsCollaborated with… Show more Managed day-to-day operations for retail, front and back end customer service support for mobile phones and accessoriesAttended to issues on the floor and cases escalated from HQ, demonstrated high level of attention to customers’ feedback and took prompt corrective actions to reduce customer dissonanceExcellent listening and investigative skills to tackle complex cases, mediate amicably to successfully resolve customers’ post purchase concernsCollaborated with multi-functional teams to identify successes and areas of improvement; cross fuctional support between centres to achieve operational efficencyRecruited, coached and led a team of sales of customer service officers and executives, technical trainees and experts; developed people capabilities to increase sales and service level to achieve KPIsAccomplishment :Successfuly transformed a centre with high turnover to one with high energy and high productivity, which in turn led to increase in bottom line Show less

Singapore

Customers buying process engagement through understanding needs and tailoring solutions to meet those needsSuccessfully targetted and engaged influencers in the buying process to increase close ratioSuccessfully secured contractual sales from companies, embassy and leasing arrangements, which contributed significantly to sales figuresParticipated actively in events and sales campaigns and followed up on event leads to help drive revenue growthMaintained… Show more Customers buying process engagement through understanding needs and tailoring solutions to meet those needsSuccessfully targetted and engaged influencers in the buying process to increase close ratioSuccessfully secured contractual sales from companies, embassy and leasing arrangements, which contributed significantly to sales figuresParticipated actively in events and sales campaigns and followed up on event leads to help drive revenue growthMaintained consultative post purchase support and service which led to referrals and repeat purchases Show less

Singapore

Constantly met and exceeded customers’ expectations for their mobile phone requirements – from senior C-suite level executives to ground staffs; led to increment in sales, repeat purchases, referrals and awardsDeveloped sales plans, drove initiatives to achieve over and above sales targetsCollaborated with business development team to conceptualise and plan engagement events with corporate customersMentored new team members on procedures and expectations Identified… Show more Constantly met and exceeded customers’ expectations for their mobile phone requirements – from senior C-suite level executives to ground staffs; led to increment in sales, repeat purchases, referrals and awardsDeveloped sales plans, drove initiatives to achieve over and above sales targetsCollaborated with business development team to conceptualise and plan engagement events with corporate customersMentored new team members on procedures and expectations Identified choke points and offered solutions. Eg. Initiated site visits with engineers to improve mobile coverage in customers’ premisesMajor Accounts managed included  Oil & Gas; Logistics; Telecommunications Keppel Group; Infocomm Development Authority of Singapore  Statutory Boards & Agencies - Singapore Turf Club; Sentosa Development Corporation; Singapore Pools (Pte) Ltd; Singapore Tourism Board Hotels – Grand Hyatt Singapore; Shangri-La Hotel Singapore Educational Instutions – Temasek Polytechnic; Ngee Ann PolytechnicAccomplishments Best GSM Sales Manager 1st Quarter 1999 Best Pager Sales Manager 1st Quarter 1999 Best Key Account Manager – Keppel Group Show less

Graduate Diploma, Graduate Diploma In Logistics

Bachelor'S Degree, Business Administration And Management, General