Susan Mackenzie Email & Phone Number

• Accountable for the timely and accurate delivery of all people administration activity across agreed business areas / territories. Accurately support and co-ordinate employee lifecycle transaction processes as required ensuring full accuracy and compliance as required • Deliver high quality and professional service to all customers, resolve day to day customer service enquiries, issues and complaints.• Produce reports as required, alongside statistics and data to support people team processes & events e.g. engagement survey/performance review completion rates, holiday balances etc.• Support people system data management tasks such as joiners, leavers, bulk uploads/system changes, position management, stuck workflows, data quality (validations and corrections).• Monitor system workflow and workstack requests to ensure they are actioned in a timely and consistent manner and follow up, where necessary.• Support system upgrades, configuration changes, testing and changes where required.• Prepare HR training/ how to guides to support implementation of new technology• Complete system upgrades, user testing and participate in projects as required• Maintaining organisation data on the HR System.- Update structures and hierarchies as the organisation changes- Create new positions where required for recruitment- Flag positions as vacant, and monitor structures for long term vacancies, reporting on and removing these where required to maintain an up to date structure• Monitoring, identifying and commissioning rectification of data issues on the HR System

Renton, Scotland, United Kingdom

Liaising with tenants, contractors and external agencies. Providing reports to review performance. Tenancy management - from initial requests for housing, to ensuring standards are maintained, rent management and termination processes.

Clydebank, Scotland, United Kingdom

Helped to manage team through restructure from 8 fire services down to one. Managed implementation of new systems, processes and team structure. Maintaining establishment chart, determining requirement for recruitment within retained and volunteer stations, reviewing processes and streamlining remote working, providing guidance and training to both uniformed and support staff, managing local budget with Area Commander, carrying out audit checks of payroll input by local teams,, SharePoint co-ordinator for 3 Areas, ensuring content is consistent, relevant and accurate.