Susan Mackenzie Email & Phone Number

• Accountable for the timely and accurate delivery of all people administration activity across agreed business areas / territories. Accurately support and co-ordinate employee lifecycle transaction processes as required.
• Deliver high quality and professional service to all customers, resolve day to day customer service enquiries, issues and complaints.
• Produce reports as required, alongside statistics and data to support people team processes & events e.g. engagement survey/performance review completion rates, holiday balances etc.
• Support people system data management tasks such as joiners, leavers, bulk uploads/system changes, position management, stuck workflows, data quality (validations and corrections).
• Monitor system workflow and workstack requests to ensure they are actioned in a timely and consistent manner and follow up, where necessary.
• Support system upgrades, configuration changes, testing and changes where required.

Renton, Scotland, United Kingdom

Liaising with tenants, contractors and external agencies. Providing reports to review performance. Tenancy management - from initial requests for housing, to ensuring standards are maintained, rent management and termination processes.

Clydebank, Scotland, United Kingdom

Helped to manage team through restructure from 8 fire services down to one. Managed implementation of new systems, processes and team structure. Maintaining establishment chart, determining requirement for recruitment within retained and volunteer stations, reviewing processes and streamlining remote working, providing guidance and training to both.