Susan Maxwell Email and Phone Number

As the Quality and Performance Improvement Manager, I oversee software implementations for various healthcare programs. I provide project management, software training, post implementation, and upgrade support and troubleshooting. Using my experience with HIPAA Privacy & Security, Corporate Compliance, and Medicaid / Medicare Compliance Audits, I ensure integrity and authenticity across all applications in the business environment.Some of my career highlights include:- Implementing… Show more As the Quality and Performance Improvement Manager, I oversee software implementations for various healthcare programs. I provide project management, software training, post implementation, and upgrade support and troubleshooting. Using my experience with HIPAA Privacy & Security, Corporate Compliance, and Medicaid / Medicare Compliance Audits, I ensure integrity and authenticity across all applications in the business environment.Some of my career highlights include:- Implementing Netsmart Point of Care Documentation for 20 Clinicians, PointClickCare for 120 staff members, and CellTrak for 120 staff members while serving as the Project Manager.- Heading the ICD9 to ICD10 conversion for the organization.- Assuming the role of HIPAA Privacy Officer for the organization.- Managing reporting for SNF and homecare, including DSRIP and CMS 5 Star Rating. Show less

During my time as a System Trainer, I created a training curriculum, web-based courses, and manuals for Enterprise Practice Management and Electronic Medical Records. While serving on the EMR Team for a large multi-specialty medical group, I implemented EMR into the organization in a period of 18-months. I provided training, implementation support, and post go-live support for 80 multi-specialty providers and 400 staff members for EPM and EMR. Using my background and talents, I trained and… Show more During my time as a System Trainer, I created a training curriculum, web-based courses, and manuals for Enterprise Practice Management and Electronic Medical Records. While serving on the EMR Team for a large multi-specialty medical group, I implemented EMR into the organization in a period of 18-months. I provided training, implementation support, and post go-live support for 80 multi-specialty providers and 400 staff members for EPM and EMR. Using my background and talents, I trained and supported software implementations for NextGen and Dragon Naturally Speaking. Show less

While working as a Lease and Liability Consultant, I oversaw the management of term lease accounts, for external clients. This included negotiation of vehicle sales, guiding customers through end of lease process, and providing our clients’ customers with information on refinance terms and concepts. Duties also include billing, dispute resolution and collections, beta testing of letters and reports, submission of system requests. Beyond participating in Toastmasters Groups, I also headed… Show more While working as a Lease and Liability Consultant, I oversaw the management of term lease accounts, for external clients. This included negotiation of vehicle sales, guiding customers through end of lease process, and providing our clients’ customers with information on refinance terms and concepts. Duties also include billing, dispute resolution and collections, beta testing of letters and reports, submission of system requests. Beyond participating in Toastmasters Groups, I also headed meetings at employers to assist the team in meeting their goals. My ability to read and understand lease contracts allowed me to convey information to the end user. Show less

In my various roles for the organization, I succeeded in delivering top-notch customer service to clients while provisioning residential and corporate internet services and providing customer service. Responsible for adding, removing and editing dial up and email accounts on server, domain name registration & transfers, and troubleshooting. When customers called in for technical support, I resolved technical difficulties. Additional daily tasks were accounts receivable, collections, data entry,… Show more In my various roles for the organization, I succeeded in delivering top-notch customer service to clients while provisioning residential and corporate internet services and providing customer service. Responsible for adding, removing and editing dial up and email accounts on server, domain name registration & transfers, and troubleshooting. When customers called in for technical support, I resolved technical difficulties. Additional daily tasks were accounts receivable, collections, data entry, issuing equipment and maintaining an accurate inventory. Show less

Responsibilities included administration of medications, treatments and documentation for 30 Residents in skilled nursing facility.

Home Health Care Nurse, Pediatric Home Care

Home Health Care Nurse