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Dynamic professional who is driven by the advancement of technologies such as cloud, containerization, Robotics, AI, ML and conversational platforms. Engaged in modernizing heritage platforms with a cloud native, microservices based architecture with API and events-based integration. Proven success in Data Architecture Strategy which ethically harnesses the power of data to drive insights for a range of issues from client. Provides a wealth of business and technology experience holding a variety of senior positions in global firms including US, Canadian, South American, and Japanese companies. Experience in business transformation efforts in Retail, Commercial, eCommerce, Wealth Banking as well as HR, Risk, and Finance. Information technology and risk leader with experience in risk management, control environment assessment, and regulatory issue management. Recognized for effectively navigating complex, cross functional matrix organization, and deliver results within aggressive timelines.EXPERIENCE SUMMARY* IT Regulatory, Audit, and Risk Issue Remediation Management: Response and commitment traceability, issue remediation and validation, and self-identification - resolution and sustainable operating effectiveness.* Project Management: Lead, manage and deliver project objectives and issue resolution activities working with cross functional and SME based teams.* Risk Management Framework: Experienced in usage of COBIT, COSO and FFIEC Handbook.* Executive Reporting: Summarize and detailed executive and committee level report development on issues, status, KRIs, and KPIs.* IT Controls Design and Implementation: Designed and developed controls, operational documentation including assessment for control effectiveness and sustainability.* IT Quality Control & Assurance: Lead and manage – software testing lifecycle including end-to-end process-based testing.* Process Design & Management: Developed FMEAs, usage of Six Sigma methodology, and experienced in usage MS Visio for process flow documentation.* Direct & Cross functional Team management: Managed direct teams and cross functional teams.
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Technology LeaderUnion Bank Aug 2017 - Sep 2020San Francisco, Ca, UsVice President, Chief Information and Operations, Enterprise Architecture and Technology Acting as the Technical lead for the enterprise emerging technologies within Operations, Technology and Architecture which includes robotics, Pega BPM, Kubernetes Containers, architecture/design, frameworks, and controls and auditing/approving implementations.• Designed and developed secure compliant cloud-native solutions and services • Developed both current and future state architecture blueprints, strategies, and roadmaps to achieve the target state and technology modernization • Led the design for transformation of existing applications and infrastructure services from physical data centers to AWS • Provided practical, comprehensive designs, patterns, and implementation approaches to ensure development is aligned with the desired target state • Defined parameters that guide engineering teams on determining whether to enhance existing, develop new, or purchase third-party systems • Defined frameworks for DevSecOps, APIs, containerization, and technology debt management and ensure they are incorporated into application development practices • Applied Continuous Architecture based design to team collaboration • Experience converting from monolithic to microservices • Strong experience designing and architecting integration of new technology and platforms with legacy systems • Demonstrated experience developing modern, cloud-native computing and advanced architectures, models, patterns and designs -
Technology Leader Svp. ManagerBank Of America Sep 2002 - Aug 2017Charlotte, Nc, UsEmerging Technologies, Intelligent AutomationTechnology and Risk Management Assessments Solution and Strategic ArchitectureRisk and Compliance Drove the development architecture and engineering assessment frameworks and strategy for evaluating compliance, risk, and technology opportunities for vendor applications, external vendors, and critical internal applications and systems. Evaluated the most critical applications and systems, generating complex end to end assessment to corporate governance policies, regulatory requirements, data security, system resiliency, and stability patterns. -
Svp, Technology Leader, ManagerBank Of America Dec 2001 - Jun 2017Charlotte, Nc, UsSVP, Senior Enterprise Architect, Manager EA Architect for Emerging Technology: Pega Artificial Intelligence Robotics (Robotic Process Automation).• Robotics - Monitored the execution and completion of all company and regulatory requirements across projects and activities to ensure compliance• Provided credible challenge and oversight on emerging technology risk generating activities• Performed identification and assessment of new and emerging risks and assess developed controls and processes access and information security• Managed reviews to assess the service delivery and evaluate adherence to, identified regulatory controls, policies, and standards, mitigating exposure of risk with regulatory requirements and/or guidelines.• Led the execution of Robotic and AI capabilities as IT SOX, SOC1, SOC2, HIPAA, PCI and NIST compliance and processes with a Governance, Risk, and Compliance (GRC) Management System.• Managed tracking of identified findings and actions to closure and report to leadership. Construct and oversee an authority process aligned to business partners and technology design.• Documented and maintained the alignment of baseline IT policies and procedures with risk, quality, and compliance.
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Svp, Senior Technology Leader, Vendor And System Assessments, ManagerBank Of America Dec 2001 - Jun 2017Charlotte, Nc, UsCreated a high performing, agile team with exceptional blend of architecture and engineering skills to identify risks, non-conformance, and technical weaknesses across Consumer, CARD, and Mortgage.• Partnered with Consumer Bank Architecture Executives and teams in assessing and developing solutions to remediate technical risk, weaknesses, including project and technical debt risk.• Developed innovative engineering and architecture assessment framework to ensure consistent, broad discovery of non-conformance, risks, technical weaknesses, and risk to the business. Framework has been filed to US Patent Office by Bank of America.• Performed compliance and technical risk assessments of top critical internal and vendor applications, including projects, by using a methodology of manage by fact, certified documentation, and generating innovative end to end system context and system interaction diagrams.• Measured how viable an app can avoid, detect, or mitigate storms (perfect or otherwise), return to service, failover, or recover its data assets. Provided recommendations for providing a path to a stronger state. Identified common patterns of immaturity and risk and driving a common solution.• Led the use of six sigma tools and methods to identify technical risks and security concerns, including QFD, FMEA, etc. resulting in improved consensus and action.• Received patent with the team for delivering Permit to Build/Permit to Operate methodology and framework.
Susan Mcclung Skills
Susan Mcclung Education Details
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University Of North Carolina At Greensboro -
University Of North Carolina - Charlotte
Frequently Asked Questions about Susan Mcclung
What is Susan Mcclung's role at the current company?
Susan Mcclung's current role is SVP | SENIOR RISK | TECHNOLOGY LEADERFINANCIAL SERVICES.
What is Susan Mcclung's email address?
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What is Susan Mcclung's direct phone number?
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What schools did Susan Mcclung attend?
Susan Mcclung attended University Of North Carolina At Greensboro, University Of North Carolina - Charlotte.
What are some of Susan Mcclung's interests?
Susan Mcclung has interest in Animal Welfare, Science And Technology, Arts And Culture.
What skills is Susan Mcclung known for?
Susan Mcclung has skills like Program Management, It Strategy, Governance, Business Intelligence, Strategy, Sdlc, Enterprise Architecture, Business Analysis, Management, Enterprise Software, Vendor Management, Project Portfolio Management.
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