Responsible to increase efficiency and maximize business value through establishment of a business and demand driven service portfolio for Group Truck Operations - North American and Brazil Manufacturing. Manage direct interaction with business stakeholders regarding various portfolios of infrastructure, end-user and onsite services. Ensure that optimized, secured and adaptive IT infrastructure, EUS and Onsite services are delivered to all business needs. Authorize demands and requests coming from the truck divisions or business areas, within budget frames allocated by Group IT. Contribute to Group IT governance and the Infrastructure Portfolios Service Strategy and Design performed by Group IT.

Responsible to secure the end user, business, and IT requirements for solution(s) and support the full utilization by the Business Areas, with a dependency to other critical solutions. Manage direct interaction with business stakeholders regarding solution requirements and secure alignment to governance directives, best practices, business processes, and implement recommended tools and methods.Secure yearly Solution Delivery plan within the budget frame. Currently managing a project with a total IT budget of 4 million USD, to facilitate the building of a new world class Central Parts Distribution Center that will receive all in bound shipments and store for local distribution and replenish to regional warehouses among all Volvo brands. The implementation includes SAP, WMS, and several legacy systems, as well as the building infrastructure.Responsible for all project deliverables agreed upon between the assignment requestor and/or the line manager and in accordance with the Key Performance Indicators (KPIs).Design the project organization, define jobs and responsibilities of project members, and develop and manage project gate pattern.Define project scope, goals and deliverables that support business objectives in collaboration with the Delivery Management Committee and Steering Committee.Responsible to track, report, control costs, and recommend subsequent budget changes where necessary.

Responsible for managing and further developing Volvo IT’s relationship and business in North America. As Account Manager, I serve as the main commercial contact for Volvo Group Truck Operations - Logistics Services the Americas, in close collaboration with the Volvo IT delivery organization, and is responsible to act or initiate actions on all customer requests and issues. I am accountable towards the Volvo GTO Logistics Services the Americas organization for all their business with Volvo IT and seek to maximize the benefit of Volvo IT’s services and solutions for the customer. I am part of a global organization lead by the CR&S Global Account Manager and act as regional lead Account Manager for my customer team. This position gives me a broad range of challenges and responsibility.

Certified ITIL Practitioner: Service Desk, Incident & Problem Management

Developed multi-tiered applications using Visual Studio .NET, Microsoft CMS and SQL Server back-end.Created and enhanced custom user controls and templates in Microsoft Content Management Server.Configured and administered Content Management Server. Technical owner of several third party applications used within the Common Web Platform.Managed deployment process for code releases and upgrades for many applications.Created and managed Visual Build and NANT scripts used for staging and production deployments.Recommended best practices for deployments and script security within the global team.Utilized AGILE Methodology best practices and coordinated daily SCRUM meetings.Administered Visual SourceSafe databases and security.Administered upgrades of software or service packs for middleware.Managed the operational and administrative activities of the Change Management system for a global team which included review of Change Requests for accuracy and proper documentation, communicating change requests and take corrective action as necessary.

Developed multi-tiered applications using ASP and ASP.NET (VB.NET & C#) with a web based front-end and SQL Server back-end for the Retail/Service Industry. Designed and created databases, stored procedures, triggers, system scripts, DTS packages and views from gathering technical information from services reps and management for SQL Server 2000 databases. Trained and supported groups of users on proprietary software accessible via Internet and PDA devices.

Created fully interactive Intranet applications using ASP with a web based front-end and SQL Server 7.0/2000 back-end for all Departments within PARTNERS. Designed, created, and administered SQL Server 6.5/7.0/2000 databases, stored procedures, triggers, system scripts, and views. Customized and managed sales contact management software package purchased by company using Visual Basic.