Susan Mcintyre Email and Phone Number

Manage all aspects of running the highest revenue producing office in the Lowcountry Urology Corporation.Hire and train all employees.Manage day to day patient flow and administrative functions.Supervise all clinical and administrative staff to operate in a team oriented environment.Schedule all surgical procedures, clinical testing, and manage overall master schedule on a day to day basis.Lead patients through treatment activities by scheduling clinical testing and making referral appointments to effectively manage patient care on an individual basis.Build patient relationships with the practice by being respectful, courteous and discreet at all times.Worked with billing, insurance companies, and drug companies to meet the needs of patients and our practice.

Managed day to day patient flow including check-in, check-out, and scheduling follow up appointments. Responsible for the coordination of all aspects of patient's care, to include obtaining referrals from Primary Care Providers and scheduling procedures Managed medical records office for 1000+ patients.Successfully managed office team to achieve 98% accuracy in coding and billing rate.Established and maintained patient relationships by being proactive in communicating physician's directives to produce the best patient experience and care.

Managed day to day design process for local clothing manufacturer.Created and maintained product specifications for overseas manufacturers.Worked with closely with production and foreign agents to maintain product quality and on time delivery.Developed innovative designs that had 75% sell through per season.

Created and managed the Technical Design department for entire company.Managed the fit of two brands within multiple seasons under direction of the owner to drive sales and quality with positive results.Partnered with design and production to create quality products that delivered on time.Created a streamlined and standardized fit process that is still used today.Partnered with overseas vendors to create desired customer fit and satisfaction.

Managed technical processes for multiple areas for a multi-billion dollar corporation.Led interactive processes that built and maintained relationships with three business partners and direct reports. Designed processes and implemented process improvement initiatives to recognize individual and team strengths to identify and opportunities for business growth and development.Guided and coached direct reports to reach company, departmental, and personal goals. Developed and implemented performance objectives and led quarterly evaluation meetings to gauge progress.Effectively adjusted strategies based on progress of achieving performance objectives Earned recognition as top 2% performer by superiors and colleagues as a leader with a positive, proactive attitude. Participated in new product launches resulting in record sales and greater customer satisfaction for the company.Established standard practices in new product categories - standard practices that are now the gold standard in the business. Responsible for training 35 people on responsibilities. Created training format on understanding and calculating costs and the logical process for communicating data.Trained cross-functional partners in understanding the contributions of each department and how to work effectively across functions. TECHNOLOGYExperienced in the following programs: Greenway Scheduling Software, Authorized user of Roper Portal, Adobe Photoshop, Adobe Illustrator CS3, FTP, Microsoft Word, Microsoft Excel, Microsoft Outlook.