I am a success-driven and transformative professional with expertise in designing new processes that enhance client experiences, making key decisions based on data analytics, and positioning companies for YOY revenue growth. A natural leader, I am passionate about training and mobilizing new staff to achieve competitive goals. I am skilled in cost-saving, logistics management, budgeting, reporting, and trend analysis, which allows me to make critical business decisions and forecast operational needs. I develop strong relationships with direct reports, executive teams, key stakeholders, and clients due to solid interpersonal and communication skills. I am also experienced in developing nation-wide company protocols and heading new initiatives from concept to successful integration.
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Customer Care SpecialistIkea Jan 2019 - Jun 2021Conshohoken, PennsylvaniaI enhanced customer experiences and boosted business retention by creating consumer-facing tools and processes. I established quality standards for proper documentation across all business elements including status reports, configuration worksheets, and functional requirements.I repeatedly achieved advancement by collaborating with teams on process improvements; strict focus on meeting competitive objectives.I introduced new initiatives nation-wide from concept to training and integration.I cut down on operational costs through a customer-centered process that was introduced to 52 locations; prioritized client convenience and satisfaction. -
Customer Service / Payments And Operations LeaderIkea Feb 2018 - Jan 2019Costa Mesa, CaliforniaI increased team performances by offering in-depth training and mentorship, emphasizing the key nature of exemplary customer service. I equipped staff with strong product and policy knowledge, preparing them for effective interaction with customers. During performance assessments, I provided constructive feedback and recommendations.I was passionate about sharing a wealth of knowledge in customer journey and operations as SME on national projects; deemed a U.S. SAMS Superuser.
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Active Selling Kitchens And Dining LeaderIkea Jul 2016 - Feb 2018San Diego, CaI was integral in leading notable revenue growth by conducting customer needs analysis and presenting ideal products. I supervised daily operations with a focus on achieving high conversion rates and exceeding sales goals. I elevated customer retention by building a positive, lasting rapport.I was instrumental in strategizing on long-term business planning for ongoing company success.I was awarded #1 in the U.S. for Traemand Installations.I was honored as #1 out of 51 in the U.S. for Sales Index in Dining HFB 8.
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Aftersales LeaderIkea Dec 2013 - Jul 2016San Diego, California, United StatesI demonstrated a working knowledge in numerous business aspects including invoicing, claims management, risk identification, and new process implementation. I headed return processes, loadout, and performance assessments on both to determine compliance and efficient practices.I achieved a 143% increase in revenue; significantly grew staff engagement.I scored 100% in team spirit and respect and 100% confidence in direct management; placed value on building strong team relationships.I was recognized as #1 in the U.S. for delivery service profits and approved vendor claims; addressed operational gaps to achieve highest profitability.
Frequently Asked Questions about Susan Mickle
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Susan Mickle's current role is Customer Experience leader with expertise in long-term business planning, workforce development, sales cycle management, and client success..
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Susan (Gouch) Mickle
Territory Manager - Abbott Structural Intervention, Stroke PreventionLongmont, Co -
Susan Mickle
United States -
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