Susan Mugoh

Susan Mugoh Email and Phone Number

Customer service specialist, Social Media Manager, Sales and Marketing Supervisor/Territory Sales, Office Admin/Administrative Sales. @ Dalhin Global East Africa
Susan Mugoh's Location
Nairobi County, Kenya, Kenya
About Susan Mugoh

I have been in sales and marketing field for over 8 years in various fields.I am open to any position available that can help me grow in my career wise and become more exposed to different fields in Sales and Marketing.

Susan Mugoh's Current Company Details
Dalhin Global East Africa

Dalhin Global East Africa

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Customer service specialist, Social Media Manager, Sales and Marketing Supervisor/Territory Sales, Office Admin/Administrative Sales.
Susan Mugoh Work Experience Details
  • Dalhin Global East Africa
    Office Associate
    Dalhin Global East Africa Sep 2022 - Present
    Nairobi, Kenya
  • Advance Public Relations & Marketing
    Office Administrator And Marketing
    Advance Public Relations & Marketing Apr 2022 - Sep 2022
    Kenya
  • 9Trading
    Key Account Manager
    9Trading Sep 2018 - Dec 2021
    Mombasa Road
    This was my first role as a an Account manager. In this field I have gained alot of experience, I have improved my sales and marketing skills compared to previous working years. I have gained better experience in Managing Customer relationship, keeping clients data privately, Reporting in competitive activities in the field and coming up with plans on how our company's products can be top inorder to get more sales. Data management for both clients and the company. Presentations of the new products in the market, and getting the market value for us to be on the competitive line. Managing my juniors and coming up with strategies, activations and marketing campaigns for the products. Maintaining enough stock value in the market, confirming on timely payments for the company's products, making sure the products are delivered on time and we'll displayed.
  • Airtel
    Customer Service Sales Representative
    Airtel Jun 2017 - Aug 2018
    Nairobi
    *Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.*Provided primary customer support to internal and external customers.*Cultivated customer loyalty, promoted repeat business and improved sales.*Developed brand reputation through commitment to customer satisfaction and strong client relationships.*Leveraged sales expertise to promote products and capitalized on upsell opportunities.*Evaluated account and service histories to identify trends, using data to mitigate future issues.Consulted with outside parties to resolve discrepancies and create expert solutions.*Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.*Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Huawei
    Sales Representative
    Huawei Nov 2014 - Mar 2017
    Nairobi
    *Developed and delivered engaging sales presentations to convey product benefits.*Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.*Met with existing customers and prospects to discuss business needs and recommend optimal solutions.*Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills.*Expanded customer base and boosted profit within product line.*Achieved monthly sales goals by promoting product benefits and enrolling new clients.*Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.*Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Nokia
    Customer Service Sales Associate
    Nokia Oct 2014 - Feb 2016
    Kenya
    *Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.*Developed and delivered engaging sales presentations to convey product benefits.*Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.*Expanded customer base and boosted profit within product line.*Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.*Increased sales by offering consultation on products and services and applying customer service and upselling techniques.*Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.Utilized CRM systems and web-based conferencing systems to mobilize sales teams and increase sales in general.
  • Nokia
    Sales Representative
    Nokia May 2013 - Sep 2014
    Nairobi

Susan Mugoh Education Details

  • Nkabune Technical Training Institute
    Nkabune Technical Training Institute
    Pass

Frequently Asked Questions about Susan Mugoh

What company does Susan Mugoh work for?

Susan Mugoh works for Dalhin Global East Africa

What is Susan Mugoh's role at the current company?

Susan Mugoh's current role is Customer service specialist, Social Media Manager, Sales and Marketing Supervisor/Territory Sales, Office Admin/Administrative Sales..

What schools did Susan Mugoh attend?

Susan Mugoh attended Nkabune Technical Training Institute.

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