Responsible for all day-to-day management decisions and implementing long and short term plans as well as identifying challenges faced by the Charity. Having overall understanding of the operating environment and how changing conditions affect the business. Engaging with staff to keep clear lines of regular communication; monitoring of staff engagement, turnover and culture. Undertaking thorough analysis of performance criteria, conducting analysis of all costs to ensure Catalyst is lean. Liaison between the Trustee Board and Leadership Team communicating to the Trustee Board.

Required a high level of trust across the Charity representing the conduit through which the CEO and Senior Management Team decisions were rolled out within the agency and by which the Senior Management Team and CEO were kept informed of developments. The post had a wide range of interlocked roles that required a willingness to identify and undertake what is needed when it is needed. Key to the post was the need to translate the vision and direction of the agency to staff as well as to contribute to this direction with the CEO. I was Chair of the Treatment Provider Group (TPG) for 4 years; a forum where treatment providers can network, share good

The Deputy CEO has a vital role within the agency. The post requires a high level of trust at all levels and represents the conduit through which CEO and SMT decisions are rolled out within the agency and by which the SMT and CEO are kept informed of developments. The post has a wide range of interlocked roles which can be difficult to define but to some extent requires a willingness to identify and undertake what is needed when it is needed. Key to the post is the need to translate the vision and direction of the agency to staff as well as to contribute to this direction with the CEO.

Ensuring data returns reflected accurately how the projects were performing in line with the Service Level Agreements; overseeing the contributing projects and a resource for all teams using Halo. Additionally undertaking the internal lead for Human Resources and liaising with outsourced Human Resources consultants on aspects that needed to comply with the Law. Leading on issues related to clinical governance, health and safety and staff development as well as taking the health and safety lead. Lead contact with the Big Lottery reporting to them on outcomes of the contract.

Managerial responsibility for face to face counselling service for service users and their families, activities programme for people leaving prison at risk of overdose and a drop-in service providing harm reduction interventions. Working with partner agencies to support client engagement in treatment, ultimately to reduce harm to clients in the community and preventing drug deaths. As a member of the Senior Management Team, gave advice on operational planning and delivery.

As Manager of the Drop-In Centre I developed the service building on partnership working so the client's received a holistic service based on need; these aligned with National Treatment Agencies Models of Care.

As Counselling Services Supervisor I ensured the service complied with Quality measures as well as putting in place a robust training plan for volunteer counsellors and supervisors for ongoing continuous professional development.

First point of contact for all human resources enquiries. Specific tasks included handling employment contracts, recruiting and setting up interviews, screening and organising applicant interviews, administering the employee benefit scheme, induction of new employees, distributing payslips, updating the employee database and maintaining personnel records, assist the payroll team by providing relevant employee information and creation of reports and presentations on employee information. I was Secretary to the Health and Safety Committee. Planning, preparing and undertaking presentations to the workforce through a period of reorganisation informing the employees of changes which would affect their employment rights.

My employment commenced as an Audio Typist/Word Processor Operator undertaking typing of letters, memos, reports, dealing with telephone enquiries, maintaining records and upkeep of diaries. Subsequently I was promoted upon completion of the Certificate in Personnel Practice undertaking salary surveys, recruitment and selection, induction training, maintenance of personnel records. I was Secretary to the Health and Safety Committee and a First Aider. Part of my role was to carry out work for the Trade Union in compiling statistical information and reports on their behalf.Reorganisation of the business, I undertook secretarial duties for the Site Director and Group Personnel Manager. Responsible for the site First Aiders ensuring compliance with training qualifications as well as organising the rota for cover of the site medical centre. Mentor with the Careers Service for a local School and carried out presentations to Woking College about 'What employers expect from their employees'. I was a member of the team who were successfully awarded Investors in People.