Susan Murray Email and Phone Number
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Intuitive, growth-minded executive leader proven in planning, directing and improving business operations within demanding environments. Demonstrated record of leadership over multi-million dollar budgets, innovative programming and high-performance teams. Respected mentor and director focused on instilling positive, collaborative workplace cultures.Specific interest in driving revenues for non profit and for profit entities with a focus on creating participative, quality, workplace culture that results in positive employee and community impact. Bring innovative marketing perspectives that create diversity, awareness, and opportunities to challenge the status quo.Sales Performance – Led 2X revenue growth from $11 to $22 million through sales leadership and strategy changes.Business Expansion – Sparked a $3 million boost in aftermarket revenue growth by spearheading launch of 60,000 sq. foot recycling center which included a retail outlet store, e-commerce platform, transportation hub, warehouse and salvage facility.Operational Excellence – Transformed donated goods production and operational processes across all retail stores by standardizing, documenting, and training around merchandising optimization and inventory control which greatly increase donor value and sales; obtained industry 2013 Workforce Optimas Award.Staff Development – Instituted a developmental and incentive based culture which was quite a positive, significant organizational change by over time initiating personal development training, motivational education and financial reward programs.
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Chief Operations OfficerDelaware Breast Cancer Coalition Mar 2022 - PresentWilmington, De, Us
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Operations DirectorDelaware Breast Cancer Coalition Jan 2019 - PresentWilmington, De, Us
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Director Of Operations/Site OperationsIntellisource Jan 2016 - Oct 2018Denver, Co, Us•Own the development and execution of account level strategies as well as support division level initiatives with full ownership of account financials•Full accountability for customer satisfaction, exceeding customer expectations, and relationship management with client business leaders. •Identify and develop action plans for business development in existing accounts integrating innovations into existing systems and processes.•Hiring and professional development of site operations management and leadership teams. •Recruit, develop, and retain an engaged workforce of top talent in outsourced departments to evolve a performance-based culture and ensure excellence in service delivery and achievement of service level agreements•Pilot a newly devised team of sales support administrative professionals to handle non-selling admin functions for the sales team; expansion in depth and breadth of services offered -
Vice President Of Sales And OperationsGoodwill Of Delaware And Delaware County Aug 2010 - Jul 2015Wilmington, De, Us•Handpicked for executive role due to exemplary performance in past leadership positions.•Direct daily operations, team performance and $26M budget in line with company goals and requirements.•Key partner to C-level leadership in defining and activating operational strategies. •Mentor and lead 7 direct reports, 3 sales directors and other personnel in achieving aggressive cost, time and quality metrics. •Effective advisor on people strategies to support an efficient, effective, and high-performing organization.•Highly visible, positive, and pro-active change leader responsible for strategizing, executing, and leading in a change-oriented environment, using innovation to drive transformation across teams, processes, and technologies.•Designed Boutique Store for annual fashion show event for community awareness and ‘Friend Raising’ strategy. -
Director Of SalesGoodwill Of Delaware And Delaware County Mar 2009 - Aug 2010Wilmington, De, Us•Directed sales, donations, marketing and advertising functions across retail division.•Recruited, hired, on-boarded and managed team of direct reports including 3 district managers.•Developed and utilized benchmark processes to measure territory-wide team performance.•Translated the company’s strategic and tactical business plans into people processes and operational plans and collaborated at executive level to devise and implement strategic change based on these plans.•Leveraged consumer insights and brand differentiators to create and market value proposition.
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Senior Manager Retail Staff DevelopmentGoodwill Of Delaware And Delaware County 2007 - 2009Wilmington, De, Us•Streamlined performance improvement process for HR department to aid in progressive, consistent discipline across personnel issues and provide formalized feedback for team members. •Supported recruitment, interviewing and hiring of management and staff to meet work-flow needs.•Investigated and formulated corrective action on any human resources and security issues.•Cultivated executive trust and employee relationships as key liaison between leadership levels.
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Branch Manager/Senior Manager, Special ProjectsGoodwill Of Delaware And Delaware County 1996 - 2007Wilmington, De, Us•Built and facilitated Retail Management Training program for management development, creation of all curriculum, manuals and formal seminars; development of standard operating procedures for retail division.•Directed branch operations, merchandising optimization and inventory control against profitability targets.•Initiated and led special projects spanning sales force training, policy development and operational improvement.•Served as Point of Sale Administrator and trainer for retail computer systems.•Incorporated Kaizen and other improvement methodologies to improve cost, time and quality performances.
Susan Murray Skills
Susan Murray Education Details
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Widener UniversitySocial Work -
Immaculata UniversityHuman Performance Management
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Fashion Institute Of TechnologyMerchandising And Buying Operations
Frequently Asked Questions about Susan Murray
What company does Susan Murray work for?
Susan Murray works for Delaware Breast Cancer Coalition
What is Susan Murray's role at the current company?
Susan Murray's current role is Chief Operations Officer at Delaware Breast Cancer Coalition.
What is Susan Murray's email address?
Susan Murray's email address is sm****@****rce.com
What is Susan Murray's direct phone number?
Susan Murray's direct phone number is +130369*****
What schools did Susan Murray attend?
Susan Murray attended Widener University, Immaculata University, Fashion Institute Of Technology.
What skills is Susan Murray known for?
Susan Murray has skills like Executive Management, Team Building, Team Leadership, Visual Merchandising, Merchandising Strategies, Strategic Planning, Communication, Facilities Management, Customer Relations, C Level Relationships, Business Development, Budget Management.
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