Susan Mushinski Email & Phone Number

Toronto, Canada Area

Implemented Dropship and stock-related activities including inventory control, creation of Standard Operating Procedures (SOP), profile management, and establishment of Key Performance Indicators (KPI) to assess progress in reaching fiscal year targets. Leveraged detailed data analysis, strategic planning, and coordination with key stakeholders to identify gaps and implement continuous improvement initiatives for the Dropship program. Managed portfolio of $18M in purchases in… Show more Implemented Dropship and stock-related activities including inventory control, creation of Standard Operating Procedures (SOP), profile management, and establishment of Key Performance Indicators (KPI) to assess progress in reaching fiscal year targets. Leveraged detailed data analysis, strategic planning, and coordination with key stakeholders to identify gaps and implement continuous improvement initiatives for the Dropship program. Managed portfolio of $18M in purchases in 2021.* Contributed to supply chain effectiveness by eliminating operational barriers in the order management process and integrating changes to existing procedures to accelerate efficiency.* Developed process improvements for Dropship using DAMIC (Define, Measure, Analyze, Improve, Control) strategy to generate 28 new systems for impacting the customer experience.* Created 24 system enhancements to improve controls, enable process speed, and mend gaps in existing programs.* Identified EDI issues through analytics and implemented new early warning systems as a preventive measure.* Collaborated with vendors to achieve target fill rates and stock positions; generated analytics on vendor performance and followed up with improvement plans in cases not meeting minimal standards.* Monitored product availability and timely delivery to customers by setting KPI for vendor performance, successfully increased on-time delivery from 89.5% to 96.2%, and greatly improved customer service.* Saved $50K to $100K by introducing SOPs for omitting payment to vendors for canceled order items.* Revamped ordering process to align accuracy of customer order and vendor purchase order, significantly avoided mismatch of orders, and improved customer experience.* Reviewed Dropship reporting to evaluate fulfillment of previously defined metrics. * Investigated and resolved invoice discrepancies to ensure timely payment of vendor invoices. Show less

Toronto, Ontario, Canada

Oversaw procurement portfolio of >$1M. Evaluated procurement requirements daily using SAP. Carried out buying, planning, and inventory activities; sorted incoming materials promptly. Built strong business relationships with suppliers, internal customers, and peers.* Coordinated shipping schedule and communicated with teams in the supply chain, production, and customer service to execute smooth logistics and operations.* Liaised with global suppliers to procure materials, manage… Show more Oversaw procurement portfolio of >$1M. Evaluated procurement requirements daily using SAP. Carried out buying, planning, and inventory activities; sorted incoming materials promptly. Built strong business relationships with suppliers, internal customers, and peers.* Coordinated shipping schedule and communicated with teams in the supply chain, production, and customer service to execute smooth logistics and operations.* Liaised with global suppliers to procure materials, manage expedites, and monitor on-time deliveries.* Saved $20K by investigating overuse of compound in the assembly process and avoided shut down of production line.* Analyzed and evaluated display data for efficient business decision-making; compiled findings and presented them to internal team members and customers.* Trained new hires on company policies and procedures. Show less

Durham Region, Ontario

Managed day-to-day operations including scheduling, dispatching, accounting, marketing, and human resources.* Promoted services through advertising to attract new customers.* Conducted interviewing, background checks, and driving records verification to screen candidates during the hiring process of new staff members.* Partnered with Mothers Against Drunk Drivers (MADD) to facilitate events emphasizing the importance of road safety and appointing designated drivers.

Durham Region, Ontario

Instrumental in maintaining 92-95% in-stock position to improve customer service and increase profitability.* Secured advanced high-volume orders for extremely popular products and boosted sales by $100K+; designed and built in-store display.* Reduced over inventory worth $2.5M to <$1M by transferring merchandise to nearby locations based on demand and sales history.* Assisted vendors in ensuring compliance with the agreement of on-time delivery and policy of no… Show more Instrumental in maintaining 92-95% in-stock position to improve customer service and increase profitability.* Secured advanced high-volume orders for extremely popular products and boosted sales by $100K+; designed and built in-store display.* Reduced over inventory worth $2.5M to <$1M by transferring merchandise to nearby locations based on demand and sales history.* Assisted vendors in ensuring compliance with the agreement of on-time delivery and policy of no backorders.* Coordinated inbound inventory with current promotions to meet set-up demands.* Investigated and eliminated on-hand errors; reviewed potential causes and took corrective actions.* Enforced bay integrity by ensuring adequate stock levels and bay matrix availability.* Received consistent recognition including the highest customer service award level of Platinum for delivering quality service to internal and external customers. Show less

Oshawa, Ontario, Canada

Worked within the guidelines for Canada Student Loan, released funds to recipients, as well as applications for Interest Relief. Working on the line and process customer financial transactions. Was vacation coverage for the cage (where all money was put in the drop slot. * Collected applications for loans and determined if applicants met the criteria.* Administered the funds to applicants and the collections of repayment.* Adhered to all guidelines for student loans, set by the… Show more Worked within the guidelines for Canada Student Loan, released funds to recipients, as well as applications for Interest Relief. Working on the line and process customer financial transactions. Was vacation coverage for the cage (where all money was put in the drop slot. * Collected applications for loans and determined if applicants met the criteria.* Administered the funds to applicants and the collections of repayment.* Adhered to all guidelines for student loans, set by the Government of Canada.* Review applications for Interest Relief for loans following policies by the Government of Canada.* Working on the Teller Line as needed doing transactions for customers. Show less

Business Operations

Certificate On-Line Banking And Customer Service, Banking And Financial Support Services