Susan Nathan Email and Phone Number
Susan Nathan work email
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Susan Nathan personal email
I am a high energy, high-impact executive who excels at driving broad transformation initiatives, instilling operational excellence, positively influencing organizational culture and executing complex, multi-stream endeavors to drive growth and results. I am the conductor, who uses my strong collaboration and relationship-building skills to ensure team alignment and success. I have deep experience in deployment of innovative solutions and progressive technologies to create an exceptional customer experience.I have expertise in: Strategic PlanningOperational ExcellenceCustomer ServiceMarket Development Talent DevelopmentProject Management
Southern New Hampshire University
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Chief Experience OfficerSouthern New Hampshire University Dec 2019 - PresentManchester, Nh, UsGuiding the amazing teams in Student Financial Services, Admissions, Advising, Career Services, Accessibility/Learner Support and Student Support Services who define the exceptional student experience at SNHU. Focused on building SNHU’s enrollment, ensuring student success and persistence, enhancing the digital experience and ensuring the highest level of support for our learners. -
Chief Financial Services OfficerSouthern New Hampshire University Jan 2019 - Dec 2019Manchester, Nh, UsProvide comprehensive leadership, strategic vision and operations management for financial aid services at the University. Working with our amazing team of 250+ professionals and leveraging progressive technologies to ensure a best-in-class student experience for our more than 100K learners. Dedicated to the goal of ensuring that our students are better off financially when they leave than when they started with us.
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Financial Services And Debt Management ConsultantSelf-Employed Oct 2017 - Jan 2019Austin, Tx, UsIndependent consultant advising organizations in business strategy, operational efficiency and talent development. -
Chief Operating Officer And Senior Vice PresidentAmerican Student Assistance 2014 - 2017Leader overseeing all operating functions including sales, product development, operations, customer service, service delivery and consumer advocacy in 350+ person non-profit in higher education finance.Executive oversight of nationally recognized financial literacy and student loan advising operation, annually providing specialized counseling to 600K+ students and families.Led integrated, multi-channel product and business strategy for Salt, ASA's market-leading financial literacy product for college students.Led sales operations, including oversight of national remote sales force, forecasting, sales compensation infrastructure, and complex client negotiations.
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Vice President Of Consumer ServicesAmerican Student Assistance 2009 - 2014Successfully led the transformation of ASA from 30-year government contracted entity to modern, entrepreneurial, revenue-driven service delivery organization. Spearheaded a complete pivot of the ASA business proposition, including development of strategy, new business model creation and subsequent implementation of reinvented organization, product portfolio, revenue streams and operational infrastructure.
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Vice President Of Lender And School Services And MarketingAmerican Student Assistance 2002 - 2009Oversaw 200 employees in market development and operations for a $2B loan origination portfolio.Drove 100% growth in loan guarantee portfolio by conceiving of and executing major market innovation.Achieved 95% client retention and satisfaction in all years of tenure through client management strategy.Developed and executed internal leadership academy that provided development opportunity for ASA's top talent.
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Managing Director Of Customer Service And Client ManagementAmerican Student Assistance 1997 - 2002Led product, client management and customer service strategies for ASA's student loan and originations businesses.
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Director Of Product Development And OperationsAsa Services Inc, Asa Guarantor 1992 - 1997Dual roles overseeing Product Development and operations for $1B annual student loan portfolio.
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Manager Of Business DevelopmentThe Education Assistance Group 1990 - 1992Led business development and new product innovation for this start up in student loan delivery.
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Supervisor Of College And University ComplianceMassachusetts Higher Education Assistance Corp 1987 - 1990Coordinated the federal college and university compliance program.
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Financial Aid OfficerLesley University 1984 - 1987Cambridge, Ma, UsAdministered federal student aid; worked with students and families.
Susan Nathan Skills
Susan Nathan Education Details
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Brown UniversityInternational Relations
Frequently Asked Questions about Susan Nathan
What company does Susan Nathan work for?
Susan Nathan works for Southern New Hampshire University
What is Susan Nathan's role at the current company?
Susan Nathan's current role is Chief Experience Officer at Southern New Hampshire University.
What is Susan Nathan's email address?
Susan Nathan's email address is na****@****msa.com
What schools did Susan Nathan attend?
Susan Nathan attended Brown University.
What skills is Susan Nathan known for?
Susan Nathan has skills like Strategy, Strategic Planning, Team Building, Higher Education, Marketing, Product Management, Management, Salesforce.com, Nonprofits, Public Speaking, Crm, Leadership.
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