Susan Norton Email and Phone Number

The Master Data Analyst works in the rapidly paced, and dynamic environment of the Corporate Data Governance organization. In this position, they utilize their knowledge and expertise to provide input into Data Governance creation and change processes, and ensures they are up to date. They also perform activities required to document and control product information through the entire SAP product life cycle from creation through obsolescence.Responsibilities: • Validate completeness and accuracy of information, presented in an Engineering Change.• Update all data required to officially release new and changed materials attached to an Engineering Change, enabling purchase, production and/or sales.• Review and analyze Data Audit Reports, Identify and drive correction of errors.• Identify and recommends policy, procedure and/or Training Manual changes to improve Data Integrity.• Perform search and/or review requests for various internal customers.

-Review of incoming customer creation and change requests from North America HS (US, CA, SAP MP1) in requesting tool BPDH (Business Process Data Hub)-Responsible for receiving, analyzing and either approving, rejecting (based on existing rejection process) or requesting additional information in accordance with the agreed to turnaround time.-North America Market Approver for all new customers as well as updates to existing customers.-Support data analysis efforts related to primary commercial and service customer accounts. Work on data corrections that are complex in nature where judgment is required in resolving problems and making recommendations.-Work with project team to ensure integrity of the data through validation of changes.

Business Analyst (contractor)• Provide support on a daily basis to internal and external customers as related to accounts, relationships and contacts
• Sustaining the maintained accounts through on-going continued maintenance in SAP· Maintenance of SAP accounts for non-legal entity changes
Responsible for data management in Siebel. Assist in administering business rules relating to the maintenance of accurate and comprehensive account / contact data across the organization• North America Market Approver for all new customers as well as updates to existing customers.• Support data analysis efforts related to primary commercial and service customer accounts. Work on data corrections that are complex in nature where judgment is required in resolving problems and making recommendations.• Work with project team to ensure integrity of the data through validation of changes.• Work daily with credit, tax and the training manager to ensure all customers are submitted and created properly.• Using tools such as Informatica Business Partner Data Hub, Salesforce and/or CPQ.• Able to understand end to end process flow of data and recommend process improvements• Perform responsibilities as directed, achieving desired results within expected time frames and with a high degree of quality and professionalism• Performs other duties and projects as may be assigned.

Founded in 1997, JVT Advisors has over 250 years of combined Technical and HR Recruiting experience. We are top results oriented, highly respected and experienced professionals who pride ourselves in elevating the careers of talented people.Our team possesses specialized knowledge across specific segments of the Technology and HR marketplace. Our recruiters work discreetly and diligently to provide the most qualified candidates to ensure that the right talent is placed.

Responsible for maintaining and/or creating customer data in accordance with already established guidelines within Oracle and Siebel systems. Responsible for providing pro-active and re-active support for the data quality strategy which is maintaining data integrity for accounts and contacts. Assist in communicating with Sales, Customer Service, Finance, Accounts Receivable, Marketing and Information Systems as related to account / contact data. · Provide support on a daily basis to various internal and external customers as related to accounts, relationships and contacts· Sustaining the maintained accounts through on-going continued maintenance in Oracle· Maintenance of Oracle accounts for non-legal entity changes· Cleansing duplicate records in Siebel· Assist in administering business rules relating to the maintenance of accurate and comprehensive account / contact data across the organization· Provide support on a daily basis for on boarding of accounts for GHX· Provide support with integration of acquired companies data· Contribute to ongoing process improvement

Nursing Staffing Coordinator

Business Analyst/U.S. Customer Data Management Team Lead • Supervised all daily operations of a seven employee U.S. CDM team in three different time zones to ensure accurate setup and maintenance of all customer accounts within the Oracle and CRM databases. Trained all CDM staff on new processes and procedures, and functioned as trouble-shooter for incoming issues. Responsible for hiring, coaching, performance management for U.S. team members both local and remote. • Performed as the U.S. liaison between the India CDM team and the U.S. Product and Services booking centers. • Worked closely with Legal, Finance, Accounts Receivable and Sales representatives regarding customer set-up requirements, as well as Business Practice Teams within Oracle to develop and train CDM processes. • Successfully led the re-deployment of the CDM Team to India while maintaining consistently high levels of customer service throughout the transition.• Participated on numerous project teams including international travel to conduct CDM training, the data conversion team from Sun Systems to the Oracle R12 systems, and acted as U.S. representative/project manager for globalization of CDM group.

Business Analyst/U.S. Customer Data Management Team Lead • Supervised all daily operations of a seven employee U.S. CDM team in three different time zones to ensure accurate setup and maintenance of all customer accounts within the Oracle and CRM databases. Trained all CDM staff on new processes and procedures, and functioned as trouble-shooter for incoming issues. Responsible for hiring, coaching, performance management for U.S. team members both local and remote. • Performed as the U.S. liaison between the India CDM team and the U.S. Product and Services booking centers. • Worked closely with Legal, Finance, Accounts Receivable and Sales representatives regarding customer set-up requirements, as well as Business Practice Teams within Oracle to develop and train CDM processes. • Successfully led the re-deployment of the CDM Team to India while maintaining consistently high levels of customer service throughout the transition.• Participated on numerous project teams including international travel to conduct CDM training, the data conversion team from Sun Systems to the Oracle R12 systems, and acted as U.S. representative/project manager for globalization of CDM group.

General Account for travel direct marketing travel company.