Susan Oster Email & Phone Number

Albany, New York, United States

Senior case manager for National Accounts. Retired November 2021. Open to new opportunities.

Albany, New York, United States

Senior case manager on national accounts.

Albany, New York, United States

Greater Albany, Ny Area

• Analyzes complex ECG data and algorithm effectiveness performing 100% of the Quality Assurance on final reports. Partnered with management and customers to represent iRhythm with the CorMatix Clinical trial.• Developed methods to increase efficiency and corporate growth.

• Experienced Senior Clinical Instructor with diversified exposure in Electro Physiology Labs and Operating Room independently provided technical expertise during complex cardiac procedures assuring safety and positive patient outcomes.• Co-authored and presented comprehensive course curriculum for SJM staff, Interns, fellows and physicians in NYC, LI, Boston and ENE focusing on advanced cardiac concepts for pacemakers, implantable defibrillators and cardiac resynchronization implantation and troubleshooting. • Demonstrated leadership in partnering with sales management teams on initiatives for capital growth, market penetration and new product launches for early adoption of new technology• Developed relationships with Electrophysiologist, Cardiologist and hospital staff in the New York, Massachusetts, Connecticut, Rhode Island and Maine.I

• Independently provided technical expertise that assisted physicians with complex cardiac procedures and troubleshooting assuring safety and positive patient outcomes during cardiac device implants.• Evaluated complex VT and VF episodes and provided device programming recommendations for effective diagnosis and termination of subsequent life threatening episodes. Developed cases studies from these VT and VF episode for employee and customer continuing education.• Collaborated with physicians and clinical staff sharing expertise and guidance to patient support groups in rural and urban settings that increased understanding of how to live with an implantable device, obtain a high quality of life. Promoted use of remote device monitoring to increase medical compliance and decrease in-office visits.

• Advocated for patients with physical assessment, implementation, and coordination and monitoring of all aspects of critical care, assuring evidence based care.• Closely monitored patient cardiac status and effectively provided advanced life support measures.• Performed chart review, staff remediation and compiled patient outcome data for Quality Assurance Committee and Joint Commission to assure audit compliance. Represented unit during JACHO reviews.• Certified to performed intra operative blood collection during surgical procedures meeting all quality and safety metrics. • Complied and reviewed all components of patient’s medical records prior to scheduling and admitting patients for outpatient cardioversions and pain management procedures. Provide nursing care during these process procedures.• Mentored new hires resulting in shorter learning curves while increasing accuracy, safety

Troy, Ny

- Advocated for patients with assessment, implementation, coordination and monitoring of all aspects of critical care, assuring evidence based care- Closely monitored patient cardiac status and effectively provided advanced life support measures- Participated as a committee member to develop and implement the Clinical Ladder Program to reward nurse for clinical achievements and establish protocol for careen advancement

Nursing

Dipoloma In Nursing, Nursing