Planned executed and delivered training of all components of Employee Engagement surveys, Assessments and BrassRing / On-Board programs.• Won $50K contract by showcasing features and managing book of business for renewals and upsell opportunities• Earned $80K built-in contract incentive with large client by providing exceptional customer service, making compelling case for renewal• Manage book of business for renewals and upsell opportunities• Present at client kick-off meetings with live tool demonstrations • Prepared project plans and agendas for weekly status update calls• Assign internal team and discuss project goals• Design organizational structure and review data file• Assist with Executive Presentation/Survey Champions training

Design and implement timelines with internal team members as well as general supervision of research projects. • Prepared narrative and graphic reports for client presentations• Worked with clients during the survey design process• Wrote code for outbound surveys using CfMC software• Tested surveys for quality assurance • Ordered and prepared sample for interviewing• Performed data integrity checks to ensure data accuracy• Supervised call center and trained new interviewers• Monitored and provided feedback during the survey fieldwork period

Responsible for writing outbound data collection code using CfMC Survent software for domestic and international surveys. Continuously worked with analysts and call center supervisors to improve survey flow and enhance outbound data collection at Gallup.• Researched and developed better ways to code outbound surveys• Held informational forums for analysts and consultants on best practices for data collection• Met with potential and existing clients on capabilities of the data collection software• Developed training manual and trained new specwriters