Former Technology Leader, now retired. Leading Operations collaborating with our CEO Gid Parrish.

As the Business Transformation leader, I led a team that drove transformation of our systems and platforms by eliminating redundancy and implementing process improvements. In our mission to serve more pets, our team will actively engage with the business stakeholders, better defining requirements needed in order to better serve our internal and external customers.

Sales effectiveness leader who led a team that was responsible for driving overall sales effectiveness by equipping the sales and sales leadership organization with skills, tools (Salesforce CRM), knowledge and processes to be more effective and efficient with our customers.

Responsible for improving overall salesforce effectiveness which includes selection and implementation of best in class CRM tool, sales process and communication. Instrumental in the selection, development and deployment of our Salesforce CRM tool. Influenced and facilitated discussions in designing and developing a unified sales process for all channels within the sales organization. Acted as a liaison between field sales and senior management in communicating what is critical in improving overall customer experience internally and externally.Worked closely with Sales Leaders in selection of key talent and as coach/mentor for high potential candidates.

Focused strategic leader managing a results driven team to deliver Customer 360 capabilities to better serve our internal and external customers. Incredibly disciplined at aligning with stakeholders at all levels, understanding their GOALS and KPIs and executing the appropriate solutions flawlessly.

As President of Connect for Success. I worked with many client organizations in developing their most important resource: their people. With over 20 years of business experience and possesses strong Process Facilitation skills where she can help lead Executive Teams in identifying their goals and strategies. Then assisted them in putting together a roadmap to help these organizations achieve their goals. Along with her team of consultants we worked with organizations in identifying their growth initiatives and helped link employee performance by executing assessment and development engagements. Areas of Expertise:•Employee Talent Consulting for Sales, Service and Leadership•Sales Process and Sales Differentiation Strategy Consulting•Training for Sales, Service and Leadership•Development of Management and Sales Training Architectures•Development of Multi-Rater Assessment projects for Sales, Service and Leadership•Coaching Feedback Sessions•Business Simulations

Managed a group of 100 sales reps and 10 sales managers in growing and maintaining clients who purchased glass for vehicles. Called on independent glass owners, small and large insurance companies. Developed the performance management system for the entire company, sales process and sales skill programs for the entire salesforce.