Susan Parrish, Mba Email & Phone Number

Cupertino, Ca

Manage a team of global Senior Staff Operations Program Managers supporting Flash & HDD products for both OEM and Retail channel sales. Conduct weekly Deep Dive with Operations Leadership Team.Collaborate with Product Line Manager, Product Life Cycle Manager, Engineering, Quality, Planning, Supply Chain, Commodity and other Program Management teams to provide support and expertise as required. Cross functional Tiger Team Lead for the documentation, implementation of an EOL process leading to the reduction of material exposure.Developed and deployed procedural documentation, tools and reports to improve operational efficiencies and predictability.Operations Lead in product migration to Amazon Frustration Free Packaging.Trained in 8D

Cupertino, Ca

Responsible for the Operational readiness of JDM/CMs for NPI in China, Thailand, Brazil and United States of Retail DAS, NAS, Internal and Clubpack product lines.Conduct capacity analysis for tooling, assembly ramp to support NPI launch and sustained production volume growth.Material readiness, risk buy release and tracking. Implementation of the Clear to Build report with JDM/CMs.Adder Unit Cost management and alignment to Product Line Managers for product profitability analysis.Detailed knowledge of BOM and tracking of ECR implementation. EOL product management to meet both customer requirements and minimize material exposure.Liaison between Operations and cross functional groups.

Scotts Valley, Ca

Operations Planner of Internal drives, Clubpack and Kitting In Region product for Seagate’s Retail division. Customers included Costco US, Canada and Mexico, WalMart, Sams Club, Best Buy, Frys. Improved CM OTD from 90% to 99%.Operations Planner for world’s largest Retail drive promotion – WalMart Back to School 456k drives shipped nationwide to deliver within 3 day window. We achieved 100% on time delivery performance.Worked cross functionally with Sales, Account Management, Engineering, Quality, Materials and Logistics to develop a weekly build plan using a program in Oracle 11i. Managed the supply chain for both on and offshore JDMs and conducted Quarterly Business Reviews to evaluate suppliers and develop corrective plans to improve factory efficiency.Managed materials to reduce exposure and improve overall product line management.Participated in weekly IT meetings to develop and enhanced the planning tool which supported future business models.

Production WIP management from setup to ship using Oracle 11i. Implemented Engineering WIP tracking system using Excel. Issued purchase orders for/ and coordinated daily with off/onshore contract manufacturers. Established inventory min/max system for Manufacturing supplies. Processed RMAs, held MRBs, responsible for 3rd party Logistics shipping requirements from fab through customer.

Provided faculty support services to approximately 40 staff assigned to Oakes College.

HandOff, Inc. was focused on developing solutions for 300mm semiconductor automation. Project manager for pilot product. Developed metrics, held weekly status meetings with Romanian Engineering team, produced short and long term budget for project funding. Corporate bookkeeper. Corporate benefits administrator. Experienced in Microsoft Office, Excel, PowerPoint, Project.

Project management of the (ATP) Available to Promise and the Procurement In (master scheduling support for ATP) implementation. Operations representative on the cross-functional team. Held training sessions and facilitated Product Planners during software activation. Monitored and analyzed metrics once projects were in place. Produced internal procedure manuals.

Hired and supervised 5 Product Planners. Responsible for the Master Scheduling/Planning of both Communication and Microcontroller product lines. Monthly billing and sales plan generation. Final test capacity analysis and directed priority. Data mining ad hoc reports for Upper Management, Marketing, Engineering and personal analysis.

Responsible for the Master Scheduling/Planning of Automotive, Communications and Microcontroller product lines. Interfaced with 3 manufacturing plants and 4 assembly/test facilities both on and offshore. Coordinated with various departments regarding forecast, new product introduction, capacity constraints, inventory evaluation, product phase-out. Developed and programmed MRP system on EMS using Focus software. Lead task force on product ABC classification and inventory guidelines. Assembly and test planning.

Evaluated existing MRP software to procurement procedures. Instituted MRP modifications to facilitate individual product line planning. Implemented Supplier Performance Metric Program to bring on time delivery up from 82% to 97%. Lead task force to write formal procurement procedures manual. Direct buying responsibilities and credit/collections resolution with suppliers.

Leadership Development Program

Cpim, Operations Management

Mba, Business Administration

B.S., Business Management/Economics