A diverse and busy administrative and customer service role for a small independent online retailer.Processing daily upload and despatch of new orders using various specialist retail software systems.Providing first line customer support by telephone and email, including responding to product queries, recording, investigating and solving problems, and administering returns. Liaising with warehouse team and suppliers to despatch orders, receive stock, obtain product information and resolve customer issues. Writing, proof reading and editing customer-facing copy.

Employed primarily by the traders’ committee at Portobello Market (the PGMC), to promote the market, working in partnership with the local authority (Royal Borough of Kensington and Chelsea).- Planned, wrote and built official visitor website shopportobello.co.uk using WordPress, and set up associated Twitter and Facebook accounts.- Involved in event-planning, print production and PR, in particular for the market's 2012 Jubilee event, with support from a major brand, various organisations and community groups. - Wrote the winning submission for a national market award.Also planned, designed, wrote and built WordPress websites for several other small businesses.

Managed all national press advertising and local marketing activity. from tactical product and price campaigns, to brand messaging and advertorial.Responsible for financial management, reporting and analysis of press, local marketing and POS budgets, including national press media of up to £7m per annum.Planned national press campaigns with commercial teams and media agency, and co-ordinated the briefing, production, sign-off and supply of creative, often to extremely tight deadlines. During peak sale periods managed volumes of up to 60 press insertions and over 30 different creative versions in one week.Ensured that copy and creative was accurate, clear, compliant with ASA and legal requirements and in keeping with brand tone of voice and design guidelines.Planned media and managed creative production and supply for all local advertising including store launches and refurbishments and tactical anti-competitor activity using press, door-drop, POS, radio, outdoor. Also organised promotional staff, prize draws, branded vehicles, clothing and promotional items for store launches and ad-hoc events.Projects included:- Managing transfer of press production and supply from external agency to in-house design studio and setting up internal work-flow systems.- Developing a marketing plan and all brand material for a standalone computer services proposition including POS, customer leaflets, product packs and press advertising.- Undertaking digital media trials in online display and social media.- Managing media partnerships for Euro 2008, World Cup 2006 and HDTV launch campaigns combining display advertising, advertorial and online content.- Co-ordinating the redesign of literature, press templates and other brand assets as part of corporate rebranding.- Producing a reference manual of standard promotional messages to help achieve consistent and legally compliant communication across all categories and media.

Responsible for all print, press and radio advertising for the chain of 21 Big W superstores.Created annual marketing plan to fit strategy and allocated budget, and responsible for financial management and reporting. Managed production and distribution of all flyers and catalogues, including monthly 8 to 24 page large-format offer-led flyers with up to 8 regional versions and print run of 2 million print run, and glossy lifestyle catalogues.- Created timing plans and liaised with commercial departments to determine content.- Worked with creative agencies through all stages from briefing and initial concept to photography, final layouts, retouching and sign-off of printer proofs.- Issued specifications and delivery schedules to printers and press-passed final print.Briefed media agency, agreed schedules, and managed creative production for national and local press and radio advertising.Planned and managed launch packages for new stores, including press, radio, flyer and outdoor advertising and special events.

Managed the design, print and distribution of monthly promotional flyers, store opening flyers and corporate brochures. Planned events packages and liaised with suppliers and PR company on store launch activities.Managed the design, print and implementation of point of sale including shelf edge labels, promotional and informational POS, navigational signage and seasonal decoration.Signed off press and radio advertising when required.

A split role as PA to the Managing Director of Big W, plus working with buyers, suppliers, PR agency and store teams to create programme of store launch events.

Providing adminstrative and secretarial support to the Trading Director, Finance Manager and Marketing Manager of the Big W superstores team from project origination to initial store launch.

Various temporary secretarial roles at companies including Marks & Spencer, Garuda Indonesia, ComputerCab (now ComCab) and Woolworths.

Providing administrative support to technical staff at this specialist electrical engineering consultancy. Included word-processing of extensive technical reports and production of costing spreadsheets and Gantt charts for project bids.