Susan Phillips Email & Phone Number

Bradford, England, United Kingdom

Managing the end to end requirements for all off-payroll workers hired to work within Yorkshire Water. This incorporates the following: Actioning new hire requests; working with Hiring Managers and Agencies to source the vacancies; Reviewing and obtaining approval for individual contracts; raising purchase orders; dealing with queries as they arise; creating and amending contractor records through SAP; dealing with leavers and extensions; working with service partners; conducting IR35 status determination sessions; maintaining the master contractor spreadsheet.

Uk

Proactively build and maintain effective relationships with Directors, Executive and Senior Managers, Senior HR Business Partners and other stakeholders. Project Managing specific learning solutions through to completion across project life cycle. Ownership of learning plans, learning strategy and budgets for respective client area. Resolution of escalated HR and business queries. Input into group-wide learning and content strategy, QA and Operations. Supporting collation and analysis of evaluations, customer feedback and business performance issues.

Bradford, United Kingdom

Key responsibilities:Training lead for Oracle 'evolve' finance and technical training implementation and roll out to: trading, manufacturing, logistics, I.T. and head office teams at Morrison Supermarket chain.Co-ordination and management of resourcesWeekly/monthly reporting to Organisation Development teams.Recruitment and management of Oracle Contractors, and Academy training support teamLiaison with key stakeholders to determine training requirements and support strategic projectsCo-tutoring development workshops

Learning Partner supporting UKRB Operations, Chief Operating Office & Support - reporting to Head of Learning PartnersKey responsibilities:All training & development needs for Staff & Management across 4 divisions; Chief Operating Office & Head Office Support/Mortgage Loan Services/Financial Crime & Collections/Premier Banking & Back Office Services (5000 heads)Recruitment and development of a team of 3 national Senior Specialist Deliverers including all aspects of management, i.e. objective setting, appraisals, 121s etc.,Budget management (350k)Quarterly demand planning in line with business requirementsWork in partnership with 4 HR Business Partners and Head HR to deliver key initiatives for divisionManage the design of core learning products to meet business requirementsMonitor and evaluate the effectiveness of all aspects of training deliveryWeekly/monthly reporting on learning activityTo produce annual strategic learning plans in line with business objectives and people plansWork closely with corporate communications team to regularly promote learning activity through a variety of media channelsWork in partnership with key stakeholders to execute learning and development requirements in line with business plans and employee engagement activityEstablish effective relationships with the UKRB Leadership team and HR, taking an active role in establishing the strategic direction for the training function.

Sheffield, United Kingdom

Managed the training and development needs of front line Staff and Managers across Sheffield & Nottingham contact centre sites (circa 2,000 heads). Lead and developed 3 Training Managers and 17 Training Officers. Budget management 100k. Designed and implemented the company orientation programme for all staff at Sheffield site.

Uk

Responsible for all training and development needs of Staff and Managers across 2 key client areas (O2 and British Gas), covering 4 contact centre sites nationally (approximately 3,500 staff).Managed and developed a team of 28 Training Officers. Key contact in ensuring partnerships maintained, business objectives met and new services delivered in adherence with service level agreements. To ensure all training resources were effectively deployed to maximise utilisation and cost effectiveness. Training lead for L & D activity on key initiatives and projects as determined by client areas to deliver into Customers Operations teams.

Level 7 Btec Advanced Professional Diploma In Managing Organisational Learning & Development, Learning & Development, Pass

C.I.T.P., Learning & Development, Pass

Certificate in Training Practice

Royal Society Of Arts In English Language, Typewriting And Shorthand Level 1-3, Office Arts, Pass With Credit

Office Arts course including professional Secretarial and English qualifications