Susan Porter, Mpa Email & Phone Number

San Jose, Ca, Us

California, United States

Ottawa, Ontario, Ca

• Manage sales programs and processes including Quarterly Business Reviews with Customers, Executive Sponsor Program, Strategic Growth Plans, and Loss Analysis.• Collaborate with cross-functional teams to drive revenue growth through strategic account management and growth initiatives, including at the executive level.• Achieve significant revenue increases and client satisfaction through these programs. For example: drove more than 170 Quarterly Business Reviews in 2024, resulting in 59 opportunities that represented more than 4m. Of these, 7 wins have generated more than 1m in total contract value. More than half of the total opportunities are still working and represent an additional 2m in potential revenue.

WayleadrBrought onboard to expand ParkOffice (now Wayleadr), an Irish SaaS software solution startup, to enterprise accounts in the United States. Developed relationships with key regional parking specialists and real estate developers resulting in a million-dollar pipeline. Also, created sales demo scripts and customer specific presentations. AdobeHired to create a business outreach team within the Fraud Prevention and Genuine Team. Provided business critical insights using data analytics, maintained positive customer experience and ensure cross functional alignment of goals and objectives. Trained and managed five outsourced call centers and staffed one inside sales team to enable the conversion and upsell of Fortune 1000 accounts globally.*Sales Manager: Delivered $19 million against a $14.6M quota. Trained and managed 5 outsourced sales team and hired, trained and managed one on-site inside team of 8.*Cross Teaming: Partnered with legal, support, engineering, analytics and sales teams to implement*Data Analysis: Faced with millions of leads, transformed from a manual to automated lead distribution process, delivering better data in minutes rather than days.

Walldorf, Bw, De

Sold SaaS, on-premise software, and professional education/training services to 50 named Fortune 500 high tech accounts including Microsoft, Micron, Apple, and Agilent.• Sales Excellence: Closed the largest Enable Now (SaaS) deal in the West (328k annually).• Sales Excellence: Sold the largest Learning Hub (SaaS) deal in the West by leveraging relationships with other customer teams to upsell a 20k annual deal into a 165k annual deal.• Executive Relationships: Led my team in having the most Sapphire attendees by strategically building executive relationships to motivate the right customers to attend our most technical event.

Sunnyvale, California, Us

Hired to manage four channel partners delivering “office in the cloud” SaaS solutions to Fortune 1000 companies, was promoted to lead new project to upsell customers on support calls and generate sales leads. • Sales Excellence: Expanded participation in voluntary upsell program with training, scripts, role playing and mentoring. Revenues increased 366% in 3 months.• Operational Excellence: Integrated the support ticket system with Salesforce.com to automate delivery of leads to sales dashboards. Increased number of leads per month by 280%.• Business Development: As Partner Manager, provided sales enablement and technical reviews to bring technology partners to scale quickly, meet sales targets and customer deployments.• Negotiation: As Partner Manager, analyzed current market conditions and subsequently renegotiated new pricing in three of four partner accounts within six months.

Developed new business in Northern California (hardware and software). Responsible for adding new partners, marketing events, forecasting, pipeline and revenue and customer satisfaction.• Sales Excellence: Won three new accounts by building relationships, providing guidance, and demonstrating product value to information technology teams and executive leaders.• Business Development: Contracted with numerous partners to leverage their relationships, add sales and deliver services.• Marketing: Improved our visibility and local credibility by hosting technology events resulting in leads and better partner exposure.

Alpharetta, Ga, Us

Drove new business in Fortune 500 accounts such as Chevron and Celanese, selling SaaS based audio/video conferencing and collaboration tools. • Sales Excellence: More than doubled business at an existing account by winning a "request for proposal" (RFP) worth more than $1.2 million; PGI’s first multinational sales contract.• Business Development: Provided no leads, leveraged LinkedIn and cold calls to attain 96% of quota one year and to meet quota the other year. • Leadership/Sales Excellence: Working with Asian colleagues, sold new SaaS technology to 500 users at an international oil company, generating 20k per month in annual sales.

Redmond, Washington, Us

Managed Global Accounts (Fortune 100) in US West representing 140M in revenue. Responsible for driving opportunities, forecasting, account coverage models, industry team integration, executive relationships, revenue allocation models, service wins, pipeline health and velocity, customer satisfaction and marketing.Sales Excellence: Met and exceeded quotas five out of six years. Business Development: Doubled an oil company’s annual spend from 10M to 20M by bringing it into the global accounts program, coaching the account team and expanding the client relationship. Marketing: Managed $40k marketing budget.

Redmond, Washington, Us

As Account Executive for Northern California Named Accounts (Fortune 500) was responsible for key account management, up-sell and revenue, industry team integration, partner management, customer satisfaction, executive relationships and service wins.• Sales Excellence: As Account Executive, managed 5 named (including KLA Tencor, LSI Logic, Chevron, PG &E and McKesson), earning 120% of a 10M quota the first year and meeting quota each subsequent year. • Sales Excellence: Earned several Sales awards and awards for Teaming, Creativity and Persistence.

Bachelor Of Arts - Ba, Comparative Literature

Master Of Public Administration - Mpa, Public Administration