Susan Preiss Email & Phone Number

Starting with a clear vision of the destination, as Stephen Covey wisely advised, has been the cornerstone of my journey as a dedicated leader in customer experience operations and program management. Throughout my career, I've embraced change, taking on various roles fueled by my unyielding commitment to continuous learning and personal growth.My path hasn't always been a straight line, but my disciplined approach has consistently guided me in the right direction. I've learned that intentionality is key – whether in shaping company culture, fostering meaningful customer interactions, or steering my own career trajectory.Currently, I thrive in a dual role, leading customer experience operations and driving business process change management. Building strong, trust-based relationships with clients and colleagues is at the heart of my approach, as collaboration is the bedrock of innovative change and value creation. Delivering excellence in service and continuous process improvement is among my top priorities, and I firmly believe that investing in people development is the linchpin to delivering value for our clients. My expertise lies in expanding organizational capacity by nurturing talent and fostering growth.With a focus on the ultimate goal, I'm dedicated to evolving into an emotionally intelligent servant leader who champions a sustainable, innovative, high-performance culture. In this vision, people take precedence, and human-to-human interactions are paramount. My aspiration is to realize this within a socially responsible organization that empowers individuals, offering them opportunities to create value for customers, employees, and the organization as a whole.

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  Vp, People And Organizational Performance

  Blue Ocean Contact Centers

  Jul 2024 - Present - Halifax, Nova Scotia, Canada

  Overseeing employee experience and ensuring processes, standards, systems, and information result in success and move the organization towards high performance.