Build,configuration, training, implementation,support and project management for Physician Electronic Health Record with Allscripts 11.4 Enterprise, Connectr, and Allscripts Practice Management.

Serve as assistant director for all training and instructional design initiatives within USF HEALTH Information Systems focusing on enterprise and desktop applications for all clinical applications that supported four different colleges and a physician practice encompassing 10,000 users.• Collaborate with senior executive management team for a major training, support and marketing initiatives of all software applications across USF HEALTH missions.• Reduce consulting fees of $75,000 annually for training and online module development by developing and training internal staff.• Implement three wholly separate Learning Management Systems with users that included faculty for accreditation within the College of Medicine, HIPAA compliance training, and international workforce practices.• Manage team of 14, including Instructional Designers, Animators, Graphic Designers, Technical Writers, Clinical Application Trainers, and Support Technicians.

Developed, designed, and delivered Learning Management Systems to independent clients throughout the United States.• Completed analysis of LMS Systems for large health care association with recommendations for implementation across satellite offices.• Developed and trained staff on core instructional design competencies • Revamped training curriculum with creation and implementation of standardized templates.

Sprint Nextel is a telecommunications provider of wired and wireless services with over 50,000 customers worldwide.• Functioned as a software development engineer and collaborated with programmer teams in nationwide implementation initiatives for a web-platform database of catalogued products, services, and applications which led to a reduction in customer wait time.• Led major application support initiatives for Customer Service Call Centers.• Created and implemented innovative Online training application for Just in Time Training across Customer Service Center.

• Developed online simulation modules that reduced Customer refunds across national call centers by 30%.• Lead training effort for Technical and customer support call center.• Coordinated internal training intranet and reference system in support of call center technicians.