Susan Lin Email and Phone Number
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Dynamic and energetic professional with diversified experience and success in program and product management. Successfully launched various online services products from concept to end of life with strong focus on customer satisfaction, and its associated phase gates, process engineering and ROI. Led and/or contributed in software engineering lifecycle including, business process modeling, requirements definition, systems analysis and design, development and service management. Specialties: - Portfolio/Program/Project management 15+ yrs- Developed and implemented business and operational strategies- Customer-focused innovations- Design and problem solving skills- Partner management- Support and end user readiness
Microsoft
View- Website:
- microsoft.com
- Employees:
- 189892
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Principal Pm ManagerMicrosoft Apr 2022 - PresentMountain View, California, United States
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Board Of DirectorsUp Academy Jan 2018 - Present
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Sr. Program Manager - Transformation Operations PmoCisco May 2021 - Apr 2022San Jose, California, United StatesLead the Transformation Operations PMO to drive and delivery strategic initiatives that will enable all Cisco business models including XaaS by delivering a Back-Office cloud hosted ERP platform to digitize Back-Office experience and standardize subscription lifecycle transactions from Order to Report with integrity. -
Manager - Supply Chain OperationsCisco Jan 2020 - May 2021San Jose, CaliforniaLead the unified Product Lifecycle Management (PLM) Operations strategy to incubate, optimize and scale new business and services models for launching products, solutions and offers by using competitive operational solutions, optimized processes and focuses on cost, quality and delivery to exceed customer expectations.
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Sr. Portfolio And Program ManagerCisco Mar 2017 - Jan 2020San Francisco Bay AreaOwn the Product Operations PMO Portfolio/Program Management strategy to drive Supply Chain transformation and digitization to ensure funding to the highest priorities, accelerate decision-making, ensuring effective program scope, aligning technical solutions to requirements and deliver business value realization.
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Sr. Program ManagerCisco Systems, Cisco Intercloud Servcies Mar 2015 - Mar 2017San Jose CaDrive technical initiatives within the Cisco Cloud Foundation Services, Architecture and Engineering team of the Cloud Services Group. The programs are associated with building and running cloud computing infrastructure for hosted services and SaaS products across the company. Accountable for enhancing business value, accelerating solution architecture & integration, providing business process best-practices, supporting IT/Business governance, and new technology deployment.
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Program ManagerCisco Systems Dec 2011 - Mar 2015San Jose, CaImplemented Business Process Improvement for CSTG Support group on defining organizational strategic goals and align the business processes to achieve the goals. Developed and executed product support readiness plan to improve the supportability and serviceability of the team. Represent the interest of CSTG Support organization and actively seek out and ensure features needed by team to effectively support the new products are included in each product release.
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Pmi Global Executive Council MemberProject Management Institute Jul 2018 - Apr 2022Member, PMI Global Executive Council Lead Cisco and PMI partnership to shape and influence the future of Portfolio, Program and Project Management disciplines, as well as share global best practices with other teams at Cisco. -
Program ManagerMicrosoft May 2008 - Dec 2011Mountain View, CaliforniaDeveloped and implemented business and customer support strategies with strong customer empathy, exceptional design and problem solving skills; able to scope out ambiguous problems or scenarios and distilling these into clear goals, features or solutions. Managed projects by gathering requirements and defining the scope, managing resources and resource allocation, developing plans and schedule with well-defined milestones. Ability to translate business requirements to technical specification for engineering teams. Experienced in Waterfall and Agile program management methods.
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Operation Program ManagerMicrosoft Jul 2006 - May 2008Mountain View, CaliforniaStrong analytical skills and reporting experience. Participated in system implementation projects (requirement documentation, functional design, system configuration, issue identification and resolution). Planned, prioritized and delivered systems enhancements. Coordinated and led information management solutions and project plans. Lead data management & analytics projects by translating business problems and questions into structured analysis.
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System AnalystMicrosoft Jan 2003 - Jul 2006Redmond, WashingtonEstablished system specifications and objectives, based on business requirements and cost effectiveness, and provided recommendations to senior management. Acted as liaison between systems engineering team, management, and customer support team to determine requirements and obtain sign-off. Be the customer’s voice and help to improve overall customer satisfaction by collecting direct customer feedback.
Susan Lin Skills
Susan Lin Education Details
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Management Information Systems (Mis)
Frequently Asked Questions about Susan Lin
What company does Susan Lin work for?
Susan Lin works for Microsoft
What is Susan Lin's role at the current company?
Susan Lin's current role is Insight and Analytics for Business Applications Group at Microsoft.
What is Susan Lin's email address?
Susan Lin's email address is sl****@****sco.com
What is Susan Lin's direct phone number?
Susan Lin's direct phone number is (408)-526*****
What schools did Susan Lin attend?
Susan Lin attended University Of Washington.
What skills is Susan Lin known for?
Susan Lin has skills like Program Management, Data Analysis, Data Warehousing, Sql, Oracle, Html, Sql Reporting Services, Crystal Reports, Omniture, Microsoft Office, Product Management, Software Implementation.
Who are Susan Lin's colleagues?
Susan Lin's colleagues are Rekha Reddy, Thabseera T, Letícia S., Santiago Descalzo, Robert Garza, Taylor A., Zaroon R.
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