Accomplished professional with strong commercial insight and demonstrated success in directing all operational activities, including staff development and management, workflow structures, audit management, risk assessment, reporting, regulatory compliance, and client service excellence. Adept at overseeing the credit process between the lending institution and members. Skilled in completing sales and service strategies to create member loyalty. Expert in driving strategic initiatives, increasing brand awareness, and monitoring sales performance against established plans and objectives. Skilled in maintaining strong customer relationships by leveraging top-flight skills in needs analysis and product expertise to recommend optimal bank product and service solutions. Capable of performing procedures for custody and control of assets, records, loan collateral, and securities.Forward-thinking leader and problem solver with tactical vision, keen bottom-line focus, and capability to identify root causes and devise efficient resolutions for performance improvement. Excellent communication, negotiation, and interpersonal skills along with ability to maintain strong working relationships with internal teams and senior management to produce targeted results within stringent deadlines. Following are the highlights of work I have done: Achieved the branch MBP goal and exceeded the branch GAP goal by 118%, while discovering and resolving strategic and tactical issues impacting sales management and business operations. Conducted 1st and 2nd TD interviews, including equity line of credit, in addition to processing loan applications and gathering necessary documents for reviewing and underwriting. Increased new membership through business development, community involvement, and member referral by 107% with a 3-month branch closure for remodel and re-branding. Please feel free to contact me at sradford12@yahoo.com with any thoughts, comments, or questions about my work -- I am always interested in making acquaintances.