Susan Randall Email & Phone Number

Plymouth, Minnesota

- Review outgoing client and customer correspondence for appropriateness and accuracy of message by utilizing various systems and other research tools; proof for spelling and grammar.- Analyze open claims for client status updates and to suggest appropriate actions to the claims representatives to increase the chances of a successful recovery. - Review website content, sales documentation, and policies and procedures for proper grammar and professional presentation.- Create training materials and class content.

Plymouth, Mn

• Research, collect, analyze, and exchange relevant documentation on complex property damage claims as needed to settle claims expeditiously• Research and analyze state laws and regulations governing activities that may cause property damage• Effectively draft correspondence advocating clients' positions

Greater Minneapolis-St. Paul Area

Managed servicing relationship for a large group of assigned financial institutions, including all issues and concerns arising during the partner life cycle from onboarding to servicing to termination.• Utilized multiple systems and applications to quickly and accurately address inquiries from financial institutions for all operational and customer service issues and needs ensuring excellent customer service and customer satisfaction.• Managed and reconciled settlement for assigned financial institutions minimizing risk for both MoneyGram and their partners.• Monitored accounts daily supporting compliance requirements by reviewing negative balances, suspect items, and reported and cleared exceptions. Reduced or eliminated impacts to customer and consumer by proactively identifying and resolving discrepancies.

Provided analytical and technical support in the day-to-day operations that pertain to account reconciliation and payment processing, including the processing of incoming cash letter presentments and exception research and resolution.• Provided ongoing workflow analysis and recommendations, increasing efficiencies and reducing operating expenses.• Provided ongoing support for system applications.• Represented operational areas in the design, testing, training, documentation, and integration of new processes and products.• Partnered with various internal departments and with external customers ensuring continued operational efficiency and success.

Monitored and facilitated the timely reconciliation of accounts and resolution of suspense to ensure compliance to department standards and controls, minimizing the risk and exposure associated with outstanding differences and advices. Act as a primary resource for staff and other departments for problem resolution, training of department staff, and expediting the work. Promoted from Account Reconciliation Clerk.• Minimized financial risk by reconciling selected complex accounts involving multiple systems and reports and by partnering with multiple internal and external customers to process resolution entries.• Validated system integrity of all operational processing systems and subsystems.

Bachelor Of Arts (Ba), Technical Communications And Professional Writing, 3.98 Gpa

Graduated Summa Cum Laude

Associate Of Arts And Sciences (Aas), Accounting, 3.91 Gpa

Activities and Societies: Member of Phi Theta Kappa and Kappa Beta Delta

Occupational Certificate, Finance, General