• Built Access databases to automate the manipulation of raw data and improve efficiency.• Created automated Excel spreadsheet reports to graphically showcase the information found in a dataset.• Pull Ad Hoc reports from different aviation data tools to answer daily COVID operational questions and support the customer support team in Salt Lake City.• Expedited existing reporting processes with Python and increased productivity.• Created SQL queries to pull data from datawarehouse and answer financial questions during Covid-19 irregular operations.• Support the Airline Partnership’s Team with daily tasks, reporting, and gathering information from different teams within JetBlue.• Currently building a SharePoint informational site with relevant partner’s info. The site’s informational nature will help ease the process of future training and allow for further automation of reports and processes for its integration with Microsoft Power Automate.

• Responsible for the deposit sent to the bank each day and daily bank reconciliation• Perform on-spot audits throughout the day to the customer service representatives

• Maintain the company’s website and fix any unresponsive links• Examined and analyzed site traffic using heatmaps • A/B tested different components of the site to improve convergence • Fix broken links and run periodical tests to assure customers are pleased

• Designed website and graphic materials with Adobe photoshop and Illustrator• Fashioned relevant materials for social media profiles: Digital Art and Photoshoots• Created materials for promotional media• Produced promotional videos

• Teach STEM classes at some of the best schools in New York City