Answer phonesSchedule appointments and organize medical recordsProcess insurance billingBookkeeping tasks

Assistance with personal care such as bathing, dressing, grooming and hygieneLinen change, laundry including sheets, towels and clothing, cleaning, meal preparation including special diets followed by dishes and kitchen clean upTransportation or accompaniment to the bank, salon, religious services, airport, medical and other appointmentsAssistance with safe transfers to and from, bed, chair, sofa, commode, walker and wheelchair

Prepared patient’s admission packetsPrepared Nurse’s supply orderSort patient files alphabetically and numericallyPhone calls to patient’s family for bereavement support group

Key data entry and verify information from remittance/source documents following written/oral instructionsPerform efficiently, meeting production and accuracy standardsOffer keying procedure suggestions to clarify or improve work processingInform supervisor of procedure and/or document problems for resolutions

Answer calls professionallyResearch and respond to customer inquiries using available resourcesHandle and resolve customer complaintsProcess orders such as parts/services, returns and exchanges and complete call logs

Scheduled patients and doctor appointments and meetings Billed insurance company for services rendered by the patients Interacted, discussed and collected payment drafts from insurance adjusters and attorney offices Handled and processed files, multiple phone lines