I am trilingual in English, Filipino, and Mandarin which allows me the opportunity to communicate effectively and efficiently to a broader clientele. My current role as the Healthcare and Administrative staff at Elite Home Health and the metrics on my resume show that I have a great work ethic and a sharp eye for detail.Through the 25 years of work experience in various fields of healthcare, accounting, and travel management; I have honed excellent skills in customer service and office management. Out of all the industries that I have worked in, the travel industry is the one which I have the most fondness towards. I hope to return to this industry someday because it gave me firsthand experience of the different cultures, foods, customs, and attractions of various countries around the world.
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Travel AdvisorAaa-The Auto Club Group Feb 2023 - PresentDearborn, Mi, Us -
Accounting AssociateElite Care Home Health Service Feb 2022 - Present- Initiating Medicare, HMO and other health insurance authorizations, leading to the introduction of new streams of revenue which resulted in tens of thousands of dollars.- Processing all accounts payable invoices and ensure it is paid in a timely manner. Resolved any payment issues and penalties. - Ensuring payroll processing is precise and deadlines are met for over 15 people.
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Business Office ManagerParkview Healthcare Center Aug 2017 - Jan 2022- Overseeing all aspects of the business office of a skilled nursing facility.- Organizing and executing the formation of a COVID Red Zone under a strict deadline and dire need during the start of the pandemic. This was accomplished by hiring over 15 staff within 5 days.- Ensuring successful audits of staff hours from the Department of Health and passing without any penalties. -
Payroll SpecialistLeisure Court Nursing Center Jun 2008 - Jul 2017- Running bi-monthly payroll for over 60 employees, processing direct deposits as well as physical checks.- Working in compliance with all company procedures and related standards of work.- Data entering missed punches, time adjustments, work schedules, leave of absences and other occurrences that affect the work schedule.
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Senior Travel CounselorWestminister Travel Mar 1999 - Jul 2002- Providing the assigned corporate account with their travel needs. These include ticket booking and issuance, hotel/car reservations, or arranging booking upgrades to business class for the company’s CFO.- Finding the best travel rates for clients by comparing competitor prices as well as resolving any travel issues that arises.- Providing excellent customer service to clients in order to build repeat business loyalty.
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Full-Time ParentingCareer Break Nov 1995 - Feb 1999
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Senior Travel CounselorAmerican Express Travel Service Feb 1991 - Oct 1995- Assisting clients in obtaining their visas and travel documents.- Arranging travel tickets, car/hotel rentals, and event tickets requested for the client's travel needs. - Providing remarkable client experience with an in depth explanation on tour packages, cruises, and different rail ticket options.
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Executive Assistant To Director Of Sales And MarketingNikko Hotel International Jan 1990 - Jan 1991- Aiding the Director in facilitating the efficient operation of the organization.- Preparing interdepartmental communications on the executive’s behalf.- Organizing meetings and catering when necessary. Answering phone calls and sales inquiries.
Susan Ong Education Details
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University Of Santo TomasAccounting
Frequently Asked Questions about Susan Ong
What company does Susan Ong work for?
Susan Ong works for Aaa-The Auto Club Group
What is Susan Ong's role at the current company?
Susan Ong's current role is Travel Advisor at AAA.
What schools did Susan Ong attend?
Susan Ong attended University Of Santo Tomas.
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