Salesforce Administrator
Current
Apr 2021 - Present
AeroLeads people directory · profile
Susan Schaefer Email & Phone Number
Salesforce Administrator at Route ->Driven | Strategic | Team Player | Problem Solver
at
Route
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Salesforce Administrator at Route ->Driven | Strategic | Team Player | Problem Solver
Location
Salt Lake City, Utah, United States
Who is Susan Schaefer? Overview
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Quick answer
Susan Schaefer is listed as Salesforce Administrator at Route ->Driven | Strategic | Team Player | Problem Solver at Route, based in Salt Lake City, Utah, United States. AeroLeads shows a matched LinkedIn profile for Susan Schaefer.
Susan Schaefer previously worked as Salesforce Administrator at Route and Jr Salesforce Administrator at Route. Susan Schaefer holds Bachelor’S Degree, Major: Recreation Management | Minor: Management Information Systems from Chadron State College.
Company email context
Email format at Route
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Route
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Profile bio
About Susan Schaefer
Lifelong learner forever in pursuit of obtaining and sharing my skills.
Current workplace
Susan Schaefer's current company
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10 roles
Susan Schaefer work experience
A career timeline built from the work history available for this profile.
Jr Salesforce Administrator
Jun 2020 - Apr 2021
Associate Application Administrator
As the Associate Application Administrator, I was a customer service and support evangelist, providing front-line application support to Thumbtack employees located in 3 offices. I assisted agents with troubleshooting, updating required software components, and providing application support for the Thumbtack suite of internal tools which included but not.
Dec 2019 - Apr 2020
Customer Success Manager
- Team SME on SalesForce & creates ad hoc reporting for managers and team members to help improve efficiency and CRM adoption
- Provide stellar support to our top tier Pro’s while using strategic problem solving to overcome roadblocks
- High performer on team exceeding goals while helping to foster a team environment for Q2 & Q3 ‘19
- Served as team representative on the User Feedback group to transition to a new Success platform where I gathered feedback from the team and provided to the group
Apr 2018 - Dec 2019
Customer Success Manager
- Help develop the Build & Support processes for our HCM Product
- Created ZohoDesk ticketing system & provided support handling tickets
- Setup & Installed RingCentral VoIP phone system
- Perform admin responsibilities for CRM reporting & field requirements
- Manage the dealer on-boarding process for our SaaS products
Nov 2016 - Apr 2018
Performance Coach
*Primary point of contact post-sales for University Subscribers including onboarding, account set-up and retention*Conduct web training sessions for new enrollees & managers*Deliver Initial Performance Assessments to owners and managers*Implemented Zoho CRM & customized for our business needs
Aug 2014 - Nov 2016
Business Consultant
- On site sales & product presentations to 1,300 Franchise & Independent dealerships nationwide
- Implemented dealership products to meet customer needs
- Created ad hoc reports in Salesforce.com to monitor account status & set triggers to forecast potential issues
- Produce weekly & monthly reports to track progress to goal on my book of business utilizing SalesForce.com
- Spent 1-2 weeks per month on the road doing onsite sales, product implementation, and coaching best practices in the industry and online marketing to all levels of management at the dealership
- Provided creative solutions to utilize the eBay Motors product to reach the dealerships sales objectives
Jan 2009 - Jan 2014
Local Market Dealer Consultant
- Onboard new & existing dealerships including dealer groups onto the eBay Motors platform
- Analyze accounts needs and provide an appropriate consulting map
- Train new hires on best practices, sales, and account development
- Delivered tough messages regarding site and policy changes while maintaining 92.3% customer satisfaction
- Provide creative solutions to dealerships unique business models & processes
- Resolved datafeed issues with our software as well as 3rd party listing providers
Nov 2006 - Jan 2009
New Dealer Acquisition Representative
- Prospected new accounts via cold calling across the U.S.
- Followed up with leads that had expressed interest in products
- Utilized Salesforce.com to create & track lead progress
- Provided reporting on lead status to management
- Responsible for sales, acquisition, and on-boarding of new dealerships
May 2005 - Nov 2006
Dealer Services & Customer Support
- Provided high performance customer satisfaction while resolving issues in one contact
- Creative problem solving to resolve customer complaints
- Resolved customer concerns in a high volume inbound atmosphere while also completing outbound campaigns
- Logged customer contacts via Salesforce.com
- Answered customer contacts via Live Chat, Email, and Inbound/Outbound Phone
- Provided Top Customer Service while exceeding call/chat metrics
Dec 2002 - May 2005
1 education record
Susan Schaefer education
-
Chadron State College
FAQ
Frequently asked questions about Susan Schaefer
Quick answers generated from the profile data available on this page.
What company does Susan Schaefer work for?
Susan Schaefer works for Route.
What is Susan Schaefer's role at Route?
Susan Schaefer is listed as Salesforce Administrator at Route ->Driven | Strategic | Team Player | Problem Solver at Route.
Where is Susan Schaefer based?
Susan Schaefer is based in Salt Lake City, Utah, United States while working with Route.
What companies has Susan Schaefer worked for?
Susan Schaefer has worked for Route, Thumbtack, Drivingsales, and Ebay.
How can I contact Susan Schaefer?
You can use AeroLeads to view verified contact signals for Susan Schaefer at Route, including work email, phone, and LinkedIn data when available.
What schools did Susan Schaefer attend?
Susan Schaefer holds Bachelor’S Degree, Major: Recreation Management | Minor: Management Information Systems from Chadron State College.
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