Susan Sells Email & Phone Number

FRAUD AND RISK MANAGEMENT *Identify internal fraud via detailed study of data and exception-based reporting for 1,100 stores in 47 states *Manage and assign Loss Prevention Investigators as needed to secure employee theft admissions (morethan$12million in admissions over 23 years) *Conduct investigations utilizing Wicklander-Zulawski technique and methods (Certified Telephone Interviewer) *Diligent collection recovery of those admissions (over $3.75 million recovered, 39% overall to date - more than three times the industry average) *Analyze and study credit card anomalies to locate fraudulent activity and file necessary documentation to recover loss relating to chargebacks *Coordinate with local authorities and governmental agencies for the recovery of restitution; remain current with each state’s laws relevant to civil recovery of losses to avidly pursue individuals when the justice system failsEQUAL EMPLOYMENT and NONHARASSMENT *Fully trained and vetted on acceptance and follow through of investigations relating to discrimination, harassment, and retaliatory actions *Field initial calls, explain processes and assist in calming heightened individuals *Launch and complete exhaustive and unbiased investigations including detailed interviewing of all relevant parties to the complaint *Suspend or terminate bad actors, as needed at completion of fact-findingEEO INVESTIGATIONS *Utilize appropriate fact-finding methods to gather responsive data *Assist with compilation of response, including request for information and interrogatoriesUNEMPLOYMENT *Gather and analyze responsive data *Answer claim in timely fashion with accurate description of facts and relevant payroll documentationEEO-1 *Compile, review and file the required yearly EEO-1 report since 2002