Susan Shell Email & Phone Number

Gosforth, England, United Kingdom

Durham, England, United Kingdom

KEY ACHIEVEMENTSPro actively carrying out ongoing review of office costs, savings to date circa £20k per annum. Savings introduced on office cleaning, stationery, confidential waste disposal, utilities, water coolers, mobile phones.Successfully managed the transition from regional vocational training to centralised training for over 230 operatives.Within the Admin Team, led the change from single focus per employee to flexible multi skilled team.Played a key role in ensuring successful transition of administration when an office was closed and all key functions were centralised.Lead admin role in large scale redundancy exercise, high level of support to HR department, involvement in meetings, minuting, correspondence etc.Day to day management of Group mobile phones (over 120 handsets in 5 divisions within 3 geographical locations, which include repairs, network issues, constantly assessing requirements and putting forward ideas/suggestions for improvement in service.Successfully developed relationships with 5 Directors providing an effective PA service where previously this was not available.DUTIESResponsible for all PA duties to the Chief Executive and Chairman this includes diary management, typing presentations, reports, organising meetings, arranging travel both at home and abroad, organising corporate events and staff social evenings for over 100 staff.Organising Group Board Meetings and taking minutes and ensuring efficient distributionForming and building professional working relationships with Group MD'sRunning an efficient and pro active administration department of 6 staff, providing an excellent service level to over 20 managers and senior managers. This also includes the smooth running of a busy switchboard dealing with over 300 calls a day.Undertaking appraisals and supervision to promote staff awareness and further development.Responsibility for monitoring office costs and instrumental in implementing cost saving measures.

Ensuring effective administration support for 8 Case ManagersResponsible for the smooth running of the office.Administration of 70 support worker timesheets from receipt to emailing to accountantStaff supervision, appraisal and staff developmentPromoting good relationships with clients and support workers

Gosforth (£37m Turnover)Carrying out all the secretarial duties required for the General Manager of a manufacturing site employing over 300 staff, dealing with all major UK Grocery Retailers. Liaising across all levels of staff and management from factory floor to executive level.Taking minutes at Senior Management meetings and distributing via e-mail.Organising National and International Travel for Senior Management and Consultants.Create and maintain computerised documentation for the Quality System which is EFSIS (European Food Safety Inspection Services) accredited, also as a qualified Internal Auditor, carrying out Internal Audits. Collating data and producing numerous confidential reports using spreadsheets at Senior Managerial and Executive Level.