Susan Sim Email & Phone Number

Boston

Effectively facilitated new hire Epic classroom and remote training sessions for our clinical staff which included, providers, nurses, clinical assistants, and health professionals such as social workers and chaplains.Conducted one on one in person and remote sessions to assist clinical staff with Epic functionality and workflow questions on main campus and in our satellite locations. Because of my excellent customer service skills and knowledge, I was a recipient of a Partners in Excellence Individual Award based on a nomination by one of the physicians I assisted. Created eLearning interactive classes using Adobe’s Captivate application. A few examples include the Salesforce CRM eLearning for nurses using the application for handling patient calls. Another example is a charge capture class for our pediatric providers, nurses, and clinical assistants, which allows them more flexibility to take the class as needed, rather than attending in-person training sessions. Collaborated with business analyst and nursing teams to create a workflow, training curriculum, and step-by-step instructions that guided staff nurses on how to document and enter charges for the administration of a newly approved medication within the Epic system. Worked and collaborated with a variety of teams on several projects, including our Palliative Care Team to create a referral workflow process that saved inpatient providers time when referring patients to our ambulatory clinic. I’ve successfully worked with our eCare team to create testing scenarios for a new surgical oncology role. I’ve also successfully worked with several of our nurse and provider leaders to create and/or modify note templates for their departments. Created documentation and tip sheets for our users related to Epic functionality and created resource guides for our provider and nursing new hire employees.

Greater Boston Area

Epic Project: Contributed as a member of the DFCI Sunquest team by testing DFCI’s interfaces and working with a variety of teams during Integrated, MRT, and PRCT testing cycles. Worked with the MGH Enterprise and DFCI Patient Accounting teams to build the Sunquest Fee Schedule. Sunquest Enterprise Project: Successfully learned, tested, and implemented DFCI’s interfaces which required coordination between Sunquest, MGH, GE, LOE, Patient Accounting, CORIS, JCAPS, BICS, & CDR teams.Trained nurses, phlebotomists, and clinical assistants during monthly classroom training sessions on how to use the Sunquest Laboratory application on Collection Manager Devices. Scheduled the classes and recorded learning hours in My Talent.Updated training materials for Sunquest Collection Manager, and created step-by-step troubleshooting guides for our internal support team.Provided on-call support on a rotating schedule for Sunquest application users.Worked as an application analyst on DFCI’s legacy Pharmacy application by meeting with pharmacists to gather and document requirements. Created detailed specifications and test plans for a variety of system enhancements.

Conducted requirements gathering sessions by interviewing users and stakeholders for a variety of application and feed related projects.Captured requirements within the Requirements Traceability Matrix, Business System Design, and Functional Specification documents.Primary business analyst for a project that centralized customer claims into one database shared by all workers’ compensation divisions within the company to provide data consistency across business lines and customer file tracking capabilities. Implemented inbound and outbound external customer claim, referral, document, and provider feeds by working directly with insurance carriers to create the mapping specifications. Successfully coordinated end to end testing and release tasks with Development, EDI, FTP, and QA teams.Worked across company divisions to implement internal feeds from clinical care management applications to finance, internal bill review, and pharmacy applications.Acted as the clinical care management liaison for internal and external feeds. Monitored processes and conducted research against the Oracle database and user applications. Escalated issues as needed to database or application development teams and communicated statuses to operations, management, and external customers.Successfully worked with internal end users to enhance existing clinical care management applications and operational reports that improved overall workflow and enforced data integrity rules.Assisted the QA department in UAT testing for user applications and data feeds to verify that new functionality adhered to the specified requirements.Created documentation and trained users on new functionality for care management applications.

Provided telephonic and on-site software and hardware support for 240 field case managers and office users in the northeast region. Supported environments included Macintosh and Windows laptops, desktops, and a variety of printers, and servers.Coordinated and provided computer training classes for case managers and operational teams groups on proprietary software applications.Managed and provided guidance to the east coast help desk team as a team leader. Contributed to the successful rollout of an automation pilot program by providing training and computer support to the region’s local field case managers, supervisors, and operations teams. The success of the pilot program resulted in a national release that eliminated hand-written activity reports and billing tracking sheets throughout the company.Supervised production and accounting teams. Maintained operational quality and timeliness goals according to QA guidelines.Coded and entered provider bills into the proprietary bill review application.