Susan Simon Email & Phone Number

Hyannis, Massachusetts, Us

Strategic partner to business leaders and managers to create a unified approach to people management through the integration of recruiting, selection development and utilization of talent.Specific responsibilities included, but were not limited to:Talent Management Strategy- Maintained strong relations with the business leaders to ensure a continuous pool of individuals with core and unique capabilities were available to meet the organizations current and long term strategy- Worked with the CEO, and SVP's of Human Resources and Retail Operations to ensure talent acquisition processes and leadership development and succession planning were in place to provide the organization with the strategic flexibility to stay tuned to the market demands.Talent Mapping/Management Processes- Assessed mix of talent skills and temperaments to support the organizations continuously changing business models needed to sustain growth and competitive advantage.- Identified key gaps in talent needed to optimize productivity and partnered with business leaders to deploy resources to address deficiencies.Performance Management- Provided coaching and counseling on individual assessment development and selection, for both hourly and salaried positions- Led talent reviews and ensured performance management was linked to developmental planning

Hyannis, Massachusetts, Us

Owned the full recruiting lifecycle process for professional staffing- Sourced and vetted candidates for key leadership ositions considered high in scope, complexity and impact- Cultivated external networks including college and university relations to meet current and future needs

Hyannis, Massachusetts, Us

Part time business consultant to small entrepreneurial businesses

Human Resource services ranged from employee relations, staffing and selection, design of HR strategy and innovative training programsEmployee Relations: Provided advice and counsel in difficult and sensitive employee relations issues to ensure fair and equitable treatment of employees in compliance with federal, state and local laws.- Provided coaching and guidance to corporate officers and coordinators to enhance their capabilities and build confidence in addressing performance and interpersonal issues.- Conducted career exploration and development counseling with entry and mid-level managementManagement and Administration: As strategic partner to the president developed an HR Workforce Business Plan to respond to the current and future needs of the growing organization- Established initiatives targeted for key job families and outlined the drivers of possible impact on the company's workforce needs, including demographic trends, cyclical workload and technology factorsStaffing and Selection: Administered company-wide recruitin go health care providers including RN's, Physical Therapists and home health aides.- Conducted a presentation for corporate officers on the importance of aligning hiring screens with skill needs and developed an interview skills training program to outline legal compliance issues and demonstrate interviewing techniques.

Responsible for managing all phases of employee relationships including coaching, staffing and development to improve employee satisfaction and increase productivity.Coaching and Development: Provided counseling in relation to, but not exclusively problems where communication failures had been the cause or a contributory factor.- Provided guidance on interpersonal, teamwork and methods to enhance motivation and morale- Coached managers and supervisors to set performance objectives, conduct reviews and appropriately handle performance and harassment issues.Organizational Development: Established programs and processes aligned with the business and strategy to facilitate the creation of a positive work environment- Designed a new competency based performance management program and seamlessly integrated a rewards and recognition program into it- Revised, developed and implemented new Human Resources policies and procedures- Devised and developed a communication program to promote cross-functional teamwork and collaboration; initiative helped build critical momentum needed to move to a team based cultureRecruiting and Staffing: Worked closely with departmental managers to determine the competencies needed in staffing and hiring new employees.- Developed and implemented a college and professional recruiting strategy to fill vacancies inexpensively and expeditiously- Evaluated the cost effectiveness of outside agencies and on-line recruitment services to locate alternative non-fee structure recruiters that resulted in savings in excess of $20,000Quality: Chosen to lead the company wide initiative focused on total quality management- Designed and implemented the program that led to significant changes in departmental processes and revenue savings of over $60,000

Consistently rated as one of the top marketing representatives and training coordinators- Assumed responsibility for office training at behest of management to sustain and enhance high quality customer service....provide hands -on coaching of new marketing representatives and office temps

Communications

Communications