- Answer incoming calls from clients aiding them to purchase products, deliver products, or resolve problems with products.- Liaise with other coworkers to find satisfaction for clients regarding products- Use and understand various programs on computer to help clients find resolution

- Taught pilot program of Cyber tech students English. - Resourced materials, added to resource bank, aided with external program.- Created class lesson plans based on the class brief for cyber tech students- Evaluated Students according to adult-based Language Portfolio- Used Microsoft Office for all communications and administrative duties- Completed courses online and conducted exams online as well

• Aided customers in navigating the online banking system• Helped customers to solve problems and understand their bank statements• Had fantastic phone manners when dealing with clients who are accelerated • Used Microsoft Office, Tsys, Snap, Orca, CDI, Ears, Hubble and other software

- Aided customers for a major credit card to understand their online bank- Used computers to help customers find fix problems on their accounts - Helped clients to learn the ins and outs of credit and bank statements- Used a various software applications and phone systems

- Taught students interactive academic lectures to low level students - Used Computer Smart board technology with online and created materials- Motivated students to apply themselves by allowing them to speak freely - Aided the lowest level students by giving them extra help outside class hours- Conducted administrative duties eg: computerized attendance, and paperwork- Invigilated and corrected both speaking and writing midterms- Used Smart board/computer integrated classrooms to aid the students in their academic endeavors with both online and created materials