Susan Snyder Email and Phone Number

I am now with the Separation Services Group managing Offboarding initiatives. Activities will include monitoring offboarding process for managers, reporting on KRI/KPI metrics, maintaining process documentation, and executing controls for the WF RCSA program.

Responsible for planning and performing analyses to solve a variety of business issues for a department or functional area. Performs analysis of finding and trends using statistical and/or financial data, process documentation, customer/demographic data etc.; summarizes and present findings; may offer alternatives to increase revenue, reduce expense, maximize operational efficiency, quality, compliance, etc. Works with users to gather business requirements an analytical needs; identifies and… Show more Responsible for planning and performing analyses to solve a variety of business issues for a department or functional area. Performs analysis of finding and trends using statistical and/or financial data, process documentation, customer/demographic data etc.; summarizes and present findings; may offer alternatives to increase revenue, reduce expense, maximize operational efficiency, quality, compliance, etc. Works with users to gather business requirements an analytical needs; identifies and recommends potential data sources; complies/mines data from a variety of sources. As needed, develops specific, customized reports, ad hoc analyses, and/or data visualizations. Ensures adherence to data management/data governance regulation and policies. May partner with technology and/or with other business groups. Show less

● Prepare tables, graphs, FAQs & QRGs, and written reports summarizing compliance and Essential Learning Path results. ● Prepare, manipulate, and manage databases using basic data management skills.● Provide assistance in the design of surveys and maintenance of the Ultimate Survey tool.● Essential Learning Path and Compliance contact for Regional Banking L&D managers.● ELP and Compliance Executive summary creation and distribution.● Intermediate Workforce Analytics… Show more ● Prepare tables, graphs, FAQs & QRGs, and written reports summarizing compliance and Essential Learning Path results. ● Prepare, manipulate, and manage databases using basic data management skills.● Provide assistance in the design of surveys and maintenance of the Ultimate Survey tool.● Essential Learning Path and Compliance contact for Regional Banking L&D managers.● ELP and Compliance Executive summary creation and distribution.● Intermediate Workforce Analytics skills.● Basic Tableau experience.● Basic project management skills from being involved with the Strategic Training Enrollment Process (STEP) project.● Excellent communication, organizational, multi-tasking, and prioritizing skills. Show less

● Learned intermediate Microsoft skills through college elective courses; Excel, Outlook, Word. ● Became a Brand subject matter expert.● Developed documentation templates; QRG’s & FAQ’s.● Basic website development knowledge.● Basic SQL query knowledge.● Excellent organizational, multi-tasking, and prioritizing skills.

• Used basic Microsoft skills to compose correspondence reports.• Compiled information and prepared routine reports.• Answered routine questions regarding departmental policies and procedures. • Worked closely with both internal and external customers to meet their service/reporting needs. • Was responsible for providing support to the business line staff in the areas of reporting and customer/business documentation.• Materials/curriculum manager for the… Show more • Used basic Microsoft skills to compose correspondence reports.• Compiled information and prepared routine reports.• Answered routine questions regarding departmental policies and procedures. • Worked closely with both internal and external customers to meet their service/reporting needs. • Was responsible for providing support to the business line staff in the areas of reporting and customer/business documentation.• Materials/curriculum manager for the region.• Special projects as requested.o Developed a centralized classroom materials recycling process to decrease material ordering costs to the bank. Show less

• Developed good/positive communication skills when interacting with team members and customers.• Met most customer/sales and service goals.• Identified additional opportunities to sell products and services to customers.• Coaching experience in a customer service/sales environment.• Learned basic organizational, multi-tasking, and prioritizing skills.• Continued to learn basic Microsoft Office skills; Word, Excel, and Outlook.• Able to work in a fast-paced deadline… Show more • Developed good/positive communication skills when interacting with team members and customers.• Met most customer/sales and service goals.• Identified additional opportunities to sell products and services to customers.• Coaching experience in a customer service/sales environment.• Learned basic organizational, multi-tasking, and prioritizing skills.• Continued to learn basic Microsoft Office skills; Word, Excel, and Outlook.• Able to work in a fast-paced deadline driven environment.• Exceptional cash handling skills. Show less