Experienced customer service professional with over 6 years of diverse industry background. As a veterinarian, I gained hands-on experience in assisting users in person and managing supplier relationships. Well-versed in administrative tasks, I excel in appointment scheduling, record keeping, billing, and delivering crucial information. Transitioning into the BPO industry, I discovered my passion for helping others extends beyond clinics.Dynamic, collaborative, and decisive with exceptional organizational abilities. Reliability is one of my standout qualities, and I am dedicated to continuous personal and professional growth. With an empathetic nature and genuine enjoyment in assisting others, I consistently strive to provide exceptional customer service and support. Achievements include leading teams as a Virtual Team Coordinator, providing support and contributing to successful team transitions from Nesting stage to Production. Effectively managing support ambassadors to achieve metrics and goals by providing feedback, coachings and educational material to bring up team growth.In summary, I bring a wealth of experience, a strong sense of responsibility, and an unwavering commitment to learning and growth. With my empathetic nature and dedication to providing outstanding customer service, I am a valuable asset as a Customer Service Representative and Virtual Assistant.
