Susan Subryan Email & Phone Number

Brampton, Ontario, Canada

• Manage IMCD’s entire Customs Compliance and Facility Security programs and be fully accountable for all related Government audits and reviews• Coordinate with all cross-functional teams and Global Supply Chain Partners to develop, implement and maintain effective risk mitigation strategies• Manage relationship with Service Providers, develop and ensure compliance with Standard Operating Procedures (SOP) and manage Request for Proposal (RFP) for service• Regular cadence to analyze leading and lagging indicators and collaborate with global supply chain partners and regulatory agencies to discuss and implement strategies to improve outcomes – this includes creating and implementing new policies, business processes and evaluation tools• Facilitate upskilling of all levels of internal IMCD personnel, vendors and clients on critical issues and developments in Customs legislation, fostering a greater understanding of complex regulatory requirements• Develop and implement best practices to improve compliance, innovation and early adoption of new technology while mitigating risk and financial implications

Mississauga, Ontario, Canada

• Implemented and managed a Customs Department at Sobeys Inc. to ensure compliance and mitigate risk • Developed and implemented a reporting program to keep senior management, Finance, and Industry Partners and Regulatory Agencies updated and engaged on outcomes• Collaborated with customs, vendors, and internal company personnel to manage government and regulatory compliance programs for all business units and accountable for customs compliance audits• Provided expert analysis, technical leadership, and information in matters of customs compliance to Sobeys’ Regional and local divisions to provide strategic direction, mitigate risks and minimize financial implications

Toronto, Canada Area

• Managed and train staff within the Food and Beverage team, to ensure compliance on imported shipments in accordance with regulatory requirements with partnering Government Agencies• Responsible for the maintenance of Clients profiles within their industry specific databases, conduct internal audits and validate clients’ customs filings in accordance with regulatory agencies’ requirements• Conducted internal audit, provided technical training and strategic direction to internal staff and external clients on Customs Compliance and International Trade Regulations to mitigate risks and minimize financial implications

Hamilton, Ontario

• Accountable for all aspects of Supply Chain Management which included Purchasing, Inventory Analysis, Costing, Customs and Logistics including the negotiation of services with Service Providers• Ensured compliance with Government Agencies’ regulations on products imported into and exported from Canada• Developed and implemented the Duty Drawback Program and managed Duty claims on behalf of company• Collaborated with foreign vendors and internal marketing staff on Industry Canada’s Marking and labelling requirements for packaged food products imported for retail sale in Canada

Mississauga, Ontario

• Implemented and managed a Customs Bonded Warehouse at the John Forsyth Company to defer payment of customs duties to CBSA. This initiative resulted in streamlined import processes, enhanced efficiency, and cost savings in $3M annually• Developed and implemented the Duty Drawback Program, managed Duty claims on behalf of company under CBSA’s Duty Remission Programs and accountable to CBSA and navigated Customs Audit • Conducted monthly audit of warehouse materials management for the purpose of usage and sale of Fabric and Tailored- Collar Remission Programs according to the CBSA’s Performance Quota and regulatory requirements• As Supervisor, led a team to ensure compliance of proper departmental procedures and provided technical expertise on Letters of Credit, Import and Export regulations on John Forsyth’s personnel• Accountable for all aspects of International Letters of Credit, Customs and Logistics Management which included the negotiation of services and rates with Service Providers

Certified Trade Compliance Specialist (Ctcs)Designation, Customs And International Trade

Certificate, Professional Customs Broker

Certificate, Certified Customs Specialist (Ccs) Designation

Certificate In International Freight Forwarding, Canadian International Freight Forwarders Association (Ciffa)

Diploma, Office Administration-Computerized Business Bookkeeping

Business Administration Program, Marketing

Certificate, Physical Distribution