Arranged Corporate Travel (Domestic and International) for high level executives and their Board Members, managed and resolved client questions and customer service issues, arranged "meet and greet" service (Sedan and Corporate Jet), assisted on occasion with corporate clients group events or meetings. Maintained customer and clients profiles. Advised and processed Visa/Passport processing, Quality Assurance and Ticketing, familiar with four airline systems: Sabre/Galileo/Worldspan/Apollo. Microsoft Office skills, Typing 90 wpm

-Responsible for identifying anomalies in Business Travel programs that could impact overall financial performance.-Prepared and assisted with monthly/quarterly reports to Senior Level Executives

Responsible for Business or Personal International/Domestic reservations (car, hotel, limo, air) for VIP clients, assisted VIP clients when asked with Airline/Hotel/Car memberships, managed team queues and emails , ticketing, helped when required to assist with Customer Reports, assisted with Customer Service, ran daily Spectras, built and modified client profiles, Visa and Passport advising and processing, participant of office teams for office improvements and local charities. Sabre required for this particular customer

Responsible for International/Domestic air, car and hotel reservations. In depth knowledge of Asia Pacific region, tariff and ticketing, Sales, Customer Service, Lotus Notes, Microsoft 2007, Typing 90 wpm. Visa and Passport processing, familiar with 4 airline systems – Apollo, Sabre, Worldspan, Galileo. Quality controlled, and audited International and Domestic airline tickets for over 25 agents. Organized and helped train agents on self-ticketing procedures. Conducted trouble shooting and serviced office equipment. Assisted in preparing weekly reports to the Airline Reporting Corporation (ARC) which involved voids, refunds, and exchanges

Responsible for the air, hotel, car, train reservations and meeting planning (International and Domestic) for the top Executives and Board Members for corporations based in Rhode Island, Texas, Michigan, Pennsylvania, and Massachusetts. I worked with minimal supervision in handling any Client Service requests and issues. I researched customized information by using industry, internet, and other resources when needed by VIP's. I also acquired the following skills: project management, quality control/auditing, arranged sedans/ “meet and greet” services, received my certification in Microsoft Office 2007. In addition, I performed minor accounting functions (accounts receivable/ accounts payable), able to operate and maintained all office equipment, managed all office supplies, typed and filed all office correspondence, coordinated office visits and meetings, remained informed of industry rules and regulations and advised clients when needed. I also maintained customer profiles, including information on family members where applicable, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay was added. I interfaced quite often with clients and vendors to build solid business relationships. Familiar with four airline systems - Sabre, Apollo, Galileo, and Worldspan. I directed and assisted clients with acquiring Passport, Passport renewals, and Visas when travelling internationally. When required, I delivered travel documents to VIP’s homes or offices

Managed Domestic and International car, hotel, train, and air reservations, Quality controlled all records and verified airline tariffs to ensure client was receiving the best rates. Responsible for ticketing procedures. Responsible for meeting planning. Visa and Passport processing. Dealt frequently with Government contracts and requirements for Government travel.