Susan Taborda Email & Phone Number

Cali, Co

Assisting users using remote control software with IT support requests.Assisting in the daily operations of the business such as running reports.Working with excel and macros to organize high amounts of data.Presenting detailed reshearch projects (current trends, new types of hardware/software, internal reasearch projects such as PC and hardware inventory).Coordinating, keeping track and coordinating contractors around 4 different states to ensure timely service to our on-site… Show more Assisting users using remote control software with IT support requests.Assisting in the daily operations of the business such as running reports.Working with excel and macros to organize high amounts of data.Presenting detailed reshearch projects (current trends, new types of hardware/software, internal reasearch projects such as PC and hardware inventory).Coordinating, keeping track and coordinating contractors around 4 different states to ensure timely service to our on-site issues. Show less

Customer Service: I provided personalized and friendly customer service, addressing their questions, concerns, and requests in a timely and efficient manner.Problem Solving: I diagnosed and resolved technical and non-technical issues for customers, utilizing my problem-solving skills and technical knowledge.Technical Assistance: I offered technical assistance to customers, guiding them through troubleshooting, device configuration, and software installation.Case… Show more Customer Service: I provided personalized and friendly customer service, addressing their questions, concerns, and requests in a timely and efficient manner.Problem Solving: I diagnosed and resolved technical and non-technical issues for customers, utilizing my problem-solving skills and technical knowledge.Technical Assistance: I offered technical assistance to customers, guiding them through troubleshooting, device configuration, and software installation.Case Management: I used case management systems to track and record interactions with customers, ensuring each case was handled effectively with appropriate follow-up.Effective Communication: I maintained clear and effective communication with both customers and internal departments, ensuring that customer needs were addressed appropriately and expectations were met.Continuous Improvement: I collaborated in identifying areas for improvement in support processes and provided constructive feedback to enhance efficiency and customer satisfaction. Show less

Technical Support: I provided technical support to internal users, efficiently resolving hardware and software incidents, as well as network connectivity issues. This included configuring and maintaining equipment, software installations, and troubleshooting printing problems.Ticket Management: I utilized ticket tracking systems to prioritize, log, and resolve user requests and issues. I ensured that requests were handled promptly and users received a quick and effective… Show more Technical Support: I provided technical support to internal users, efficiently resolving hardware and software incidents, as well as network connectivity issues. This included configuring and maintaining equipment, software installations, and troubleshooting printing problems.Ticket Management: I utilized ticket tracking systems to prioritize, log, and resolve user requests and issues. I ensured that requests were handled promptly and users received a quick and effective response.User Training: I facilitated user training in the use of software and systems, assisting them in maximizing the available tools.Interdepartmental Collaboration: I closely collaborated with other IT teams and departments to address technical issues and ensure seamless communication across departments.Documentation: I maintained detailed documentation of procedures, common issue resolutions, and technical resources to facilitate efficient problem-solving. Show less

Diseño Web Adaptable, Software Programming

the languages that developers use to build webpages: HTML (Hypertext Markup Language) for content, and CSS (Cascading Style Sheets).

Basic English 2: Pre-Intermediate

Certificado de un curso de inglés pre intermedio.

Basic English 1: Elementary

Certificado de haber hecho un curso de Inglés.

Bachillerato, Academico