Susan Taylor Email and Phone Number

On a mission to put $10 billion of stock wealth in the hands of hard-working small business employees and help generations of business owners retire confidently.

Own control over commercial as well as operational functions, including risk management, contract negotiations/compliance, supplier management/compliance, and business analytics for the product line. Achieve desired goals by building and executing the organization's five-year strategic roadmap. Negotiate and administer master service agreements with top-tier customers. Lead inventory management and optimization, through provision of strategic leadership to team and logistics suppliers. Establish and ensure compliance with processes, ranging from cross-functional procedures to individual job instructions. Direct transition to a completely remote yet cohesive team that was enabled by software and grounded in process/procedure in process. Render expertise in Salesforce, Infor Applications, and Microsoft Office Suite. Increase brand recognition and equity through strategic marketing actions that are linked with business objectives. -Enhance overall performance by managing domestic and international vendor relationships (30+ suppliers).-Administer creation of a >75 procedure library to facilitate onboarding and employee consistency.-Improve operational efficiency by driving profitability for the overall business through management of the Service P&L.-Boost top-line sales by >60% over five-year period, with IBT averaging 20-25% of Net Sales -Direct 55+ member remote team to provide and support highly technical field services to top-tier clients in a variety of sectors, particularly the data center industry.-Establish and manage relationship with 3 rd party logistics partner, creating a spare parts program driving cost savings and enhanced customer experience.

Responsible for all aspects of service and service contracts on UPS (Uninterruptible Power Supply) systems

Responsible for all aspects of Store Service Programs at over 670 Dick's Sporting Goods and Field & Stream stores, including Extended Warranty, Delivery/Assembly, and Equipment Service/Repair Programs as well as management of a six-person team of business analysts. Specific responsibilities include:

 • Continuous improvement of $MM Non Merchandise sales categories, using internal and external analyses to develop and execute strategies for driving key metrics and maintaining a competitive advantage across all channels while maximizing contribution through direct P&L management *Regular partnership with Merchandising, Marketing, Ecommerce, HR, Legal, Finance, and Logistics *Identified opportunities, developed and executed comprehensive rollout of new service businesses • Consistent Customer Experiences in service areas of all stores, achieved through design and optimization of operational processes, design of associate certification programs, procurement and maintenance of service tools and equipment, and management of Vendor relationships * Champions development and rollout of multiple operational software systems * Leads the design and rollout of all operational processes relating to Service programs * Establishes certification programs for over ten businesses, including hundreds of individual skills * Builds and maintains 30+ vendor relationships, negotiating multiple $MM contracts• Development and implementation of Services marketing strategies, managing the overall PROS brand and NSPP brand, leveraging relationships with cross-functional business partners to execute initiatives for individual service businesses. Responsible for all content on dicks.com service pages * Leads the creation and launch of online service presence, including page design and optimization * Oversees all aspects of development, launch, and management of The PROS Services brand

• Managed an office of 14 personnel and planning and execution of VIP visits, Welcome Home Ceremonies for troops, and all ceremonies and events for a Division of over 35,000 employees • Successfully executed over 180 high visibility events and ceremonies including visits by Congressmen, Foreign Military Leaders, and the Secretary of the Army• Selected by Installation Commander to lead a critical organizational transition; effectively managed task by developing a cross-functional training program, creating quality control measures, placing an emphasis on time management, and fostering a cooperative environment• Solidified and enhanced the Fort Campbell brand by nurturing the relationship between the installation and its surrounding communities through outreach and efficiency initiatives• Created and presented regular project proposals and briefings to Division’s Commanding General (Fort Campbell’s top ranking military official, in charge of over 35,000 employees)• Served as Division representative on the Board of Directors of the Clarksville, TN Better Business Bureau, as well as on the Hopkinsville, KY and Clarksville, TN Military Affairs Committees

• Supported Fort Campbell community (over 210,000 individuals) by serving as a case counselor for consumer complaint negotiations and mediation, large purchase contract reviews, and financial counseling sessions saving clients over $100K in personal funds • Initiated and developed a Consumer Affairs website, enabling more efficient complaint processing• Worked directly with Tennessee Attorney General’s office to close down a predatory business targeting soldiers and their families

• Served as principal advisor to company commander for all issues concerning combat readiness, maintenance, and supply for 140 soldiers, 40 vehicles, and equipment valued over $11MM • Successfully led over 200 combat convoys to ensure company’s supply line went uninterrupted• Efficiently managed over $350K in cash while procuring supplies from Iraqi vendors during a period when the Army’s supply and logistics structure was inadequate• Effectively coordinated deployment of all unit soldiers and equipment within two months of initial arrival to Fort Campbell• Planned, coordinated, and supervised construction and maintenance of unit facilities in Mosul, Iraq • Compiled and submitted monthly Unit Status Report, which is the Army's primary mechanism for measuring and reporting readiness levels regarding personnel, equipment, and training