Susan Thomas Email & Phone Number

Australia

Melbourne, Australia

In my first role, my primary responsibility was to offer excellent customer service, answer phone calls and inquiries from customers, and make sure to process all customer’s orders and requests promptly and professionally. I closely monitor customer’s needs and demands to ensure that they will have excellent customer service experience and to keep a good impression and positive feedbacks. I actively listen to frustrated customers and understand their situation calmly and professionally. Also, I am the one to prepare and arrange sale or promotion signages and advertisements to showcase company’s best offers, deals, and promos. I demonstrate a strong commitment to build and institute a strong relationship with customers and ensure exceptional internal customer service and trusted support.

South Melbourne, Victoria, Australia

Melbourne, Australia

In this dynamic role, I helped and assisted customers in selecting wines and other liquor brands that will meet their standards. I constantly liaised with clients or customers and other stakeholders regarding the information on various stocked products. I consistently made sure that shelves are restocked and well organised to make it easier for customers to choose or select the kind of liquors they want to purchase. Furthermore, I delivered the same amount of customer service to all clients regardless of their race, culture, and life status in a professional and enthusiastic attitude. I ensured to perform all duties or tasks assigned to me efficiently and competently to promote rapid growth and development to the company.

Melbourne, Australia

In my previous job as a Centre Manager, I have managed, organised and arranged booking schedules from various clients to maintain a well ordered and organised business operation. Also, I am the one who constantly organised school holiday programs and events, school camps, and daily activities for all regular students to increase their community engagement and develop their social well-being. I maintained a healthy and safe environment for horses to keep them safe and healthy as possible to avoid any losses or accidents. I closely monitored the health conditions of 30 horses so that it will not affect the riding lessons of students as well as the business operation itself. Furthermore, I always ensured an accommodating and fun experience for the students and other clients to promote good feedback and impression.

Melbourne, Australia

In my role as the Credit officer, I was the one who manages the companies’ open accounts receivable and other accounts related tasks. I constantly tracked and sent notifications to people or clients with outstanding debts and overdue bills. Also, I engaged myself in the negotiation procedures with clients to resolve issues with payment schedules and other procedures regarding their loan application. I consistently prepare credit application forms for prospect clients and create new accounts for them to ensure that everything is well organised and assessed. In addition to my role, I conducted credit checks for loan applicants and look at information from their credit report and assessed or understand their financial behaviour or if they are qualified to apply for a loan. And lastly, I navigated and used software related to accounting systems such as SAP and JDE for a timely and easy process of accounting transactions in the company.

Certificate Iii, Business Administration And Management, General

Office And Secretarial Studies

Year 11