* Provide Expanded Community Services to those with higher acuity mental health needs* Develop Individualized Behavior Support Plans, Safety Plans, and crisis intervention and de-escalation tools* Collaborate with team, DSHS, primary care providers, family, and residential staff to meet client's mental health needs* Offer Pathways Long Term Care Work Trainings on mental health topics to residential care staff* Document evaluations, plans, and daily progress notes* Evaluate data to determine eligibility and need for additional services, specialists, or intensive interventions

* Conduct needs assessment to determine instructional goals and meet learner needs* Utilize modified ADDIE design principles to develop program learning outcomes* Create content or work with SMEs to source the course, including audio and video resources* Develop courses in general and clinical psychology, coaching, and research writing * Outsource or develop learning materials relevant to courses* Provide engaging instruction to non-traditional adult learners via discussion board, written assignments, and project-based learning* Review feedback from students and program review team for continuous improvement* Coach career-transitioning students in professional development strategies* Partner with Program Chair(s) and advisors on student retention, especially for at-risk students

* Manage day-to-day operations of Intensive Outpatient and Partial Hospitalization Programs* Supervise performance of up to 7 counselors and adjust duties as needed* Develop streamlined operational processes and communicate changes* Collaborate with clinical team for appropriate level of care* Design 12-week biopsychosocial education for delivery to IOP clients* Support client development in goal setting during treatment and in transition to community* Conduct full intake and bio/psycho/social assessment utilizing ASAM criteria* Manage client caseload including timely charting clinical documentation in BestNotes (EHR)* Manage situations of conflict and negotiate effective outcomes* Offer client intervention along with individual, family, and group counseling* Provide referrals to internal and external resources* Support client discharges to ensure appropriate therapeutic hand-off

* Oversee current grants and reporting (CDPH & SAMHSA)* Serve as suicide prevention behavioral health liaison across County of Santa Cruz* Coordinate trainings for clinicians, providers, and community members (ASIST, CALM, Mental Health First Aid, C-SSRS, safeTALK)* Develop current strategic roadmap with input from Suicide Prevention Workgroup* Research additional grant opportunities and develop grants* Recruit, screen, train, and manage Local Outreach to Suicide Survivors team (LOSS)* Work with community partners to provide ongoing services to survivors of suicide loss* Develop Suicide Fatality Review Team and facilitate reviews with county coroner* Remain current on state, county, and local suicide data and evidence-based trends in literature* Consolidate marketing efforts of new crisis lifeline 988* Craft Pocket Guide of community resources with input from stakeholders* Create system maps for internal providers and external partners* Organize Agency Assessment Survey data collection results

* Increased organizational effectiveness through change management and continuous improvement* Developed company Objectives/Key Results (OKRs) and other metrics related to strategic plan* Designed and implemented company-wide learning strategy to address operational efficiencies* Led cross-organizational cohorts of 8 in continuous improvement training and projects* Built and led in-person/virtual trainings in emotional intelligence, conflict de-escalation, effective communication, equity-based practices, inclusion, engagement, and unbiased performance evaluation* Sourced and managed contractors for professional development events such as Lunch & Learns* Utilized EQ-I 2.0, Predictive Index, and other behavioral assessments to mentor employees* Responsible for outcomes of employee engagement initiatives and coached managers on action plans* Wrote and edited internal messaging (handbook, COVID strategy, onboarding, health guide)* Provided analysis and gained buy-in from executives on organizational objectives* Created system maps and ongoing process improvement using agile principles and Lean/Six Sigma tools

* Managed grassroots DEIB employee Advisory Group of 10 and other ERGs* Partnered with Gallup to develop quarterly engagement surveys and manage employee data* Tracked and analyzed data regarding company demographics for DEIB initiatives* Oversaw outcomes of employee engagement initiatives and coached managers on action plans* Developed talent recruitment, new hire, onboarding, and exiting strategies with 4 HR Business Partners* Partnered with leaders and HR Business Partners in mediating employee relations and disputes* Offered confidential and inclusive employee sounding board to address work-related* Facilitated listening sessions for employees and teams experiencing conflict* Established solution-based plans based on company’s Guiding Principles* Built and led in-person training/virtual webinars in emotional intelligence, conflict de-escalation, effective communication, equity-based practices, inclusion, engagement, and unbiased performance evaluation* Developed reports and presented regularly to leaders on achievement of DEIB objectives

* Administered objectives of grant-funded activities and reported outcomes to stakeholders* Managed teams of 15+ in weekly goal-based projects* Developed and delivered curriculum and program materials through collaborative coaching, one-on-one sessions, and online consultations* Coached career-building jobseekers, identifying needed technical skills or knowledge gaps* Developed and delivered program materials to participants, including modules on diversity, equity, and inclusion, unconscious bias, conflict resolution, boundary setting, emotional intelligence* Promoted equity for clients facing systemic barriers to employment* Managed support group environment for participants to connect and build self-esteem* Collaboratively worked with staff, communities, and the public to extend program reach* Conducted ongoing needs analysis of existing curriculum and resources* Analyzed data on workforce and employer trends to meet learners’ needs* Built authentic relationships with over 30 community, state, and federal providers and stakeholders* Mentored new instructors in inclusive best practices and diverse curriculum development* Trained staff in principles of restorative justice, privilege, de-escalation, and successful communication and intervention* Compiled weekly, monthly, and quarterly status reports to determine participation rates and effectiveness* Reported on program effectiveness based on key performance indicators (KPIs)* Led team in continuous improvement projects utilizing Lean/Six Sigma tools

* Contract as in-court and private third-party unbiased neutral to manage conflicts* Facilitate high-pressure court-ordered mediation cases under strict deadlines* Recognize and empower participants, manage expectations, and offer alternatives* Seek conciliation between adversaries by facilitating listening sessions and mutual resolution* Lead participants from rigid resistance to positive and joint decision-making* Train new mediators in Motivational Interviewing and best practices* Work patiently and under pressure, seeking guidance when necessary* Maintain confidentiality under reporting disclosure requirements* 87% successfully mediated cases, highest in organization

* Designed and facilitated coursework in psychology, study and life skills, and English* Updated courses to better meet restorative justice efforts* Engaged students in discussion related to culture, orientation, race, economics, and other potential barriers to educational equityMember, Accreditation Committee, 2016-2018- Served on college advisory committee to evaluate and provide insight on accreditation process - Provided “One Voice” editing for Institutional Self Evaluation Report of Educational Quality and Institutional EffectivenessMember, Distance Education Committee, 2013-2015- Developed language and guidance for ADA compliance for 6-member team- Addressed student academic-related issues and concerns in support of retention and student success